Intel(R) Wifi 6 AX201 stops working and constantly requires network resets

[Luigi011]

Hi, my network adaptor keeps on needing to be reset in order to connect to internet. 

This was pre-installed in the PC and a possible update has been made automatically.

How do I fix it? I have attached the SSU file generated. I read another person having the same problem but the solution might be unique to individuals.

[BrianT_Intel]

Hi Luigi011,

I understand that the Intel Wi-Fi 6 AX201 has stopped working. Please allow me to further assist you with this.

First, I would like to set your expectations by saying that I am going to ask a series of questions to narrow down the recommendations I could provide. If you may, kindly share the following details below:

1. For the record, when did the issue start?
2. Just to confirm, are you using the Original Equipment Manufacturer (OEM) driver version?
3. What frequency are you using to connect to your access point?
4. Aside from resetting the network. Have you done any other troubleshooting? If so, please specify.
5. What is your router/modem model?

I will be waiting for your response.

Brian T.

Intel Customer Support Engineer

[BrianT_Intel]

Hi Luigi011,

Just a follow-up: I see that there's no movement on this thread. With that in mind, I would like to know if you wish to be supported.

I will be waiting for your response.

Brian T.

Intel Customer Support Engineer

[BrianT_Intel]

Hello Luigi011,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Brian T.

Intel Customer Support Engineer