Wireless
Issues related to Intel® Wireless Adapters and technologies
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
6095 Discussions

Can't Uninstall or Update Wireless Driver

aalte3
Novice
1,101 Views

I got the Sony Vaio Flip 15A. I tried to install the .exe driver (version 17.13.1) that I manually downloaded. When I try to install, I get a popup window message saying:

"A newer product version is already installed."

I then rolled back the driver to an older one dated 9/2013 which is quite old. I also tried to uninstall the driver entirely. I then try to install version 17.13.1 but I still get that stupid message. What do i do?

1 Reply
jbenavides
Honored Contributor II
246 Views

Hello koolx,

Please let us know the following information so we can help you further:

- Operating System (including 32 or 64 bit)

- Wireless Adapter model (as shown in device manager)

- Wireless driver model (from device manager)

- Intel® PROSet/Wireless Software version (shown in Windows* programs)

Are you having any other issues with the adapter?

Are you using the drivers from Sony, or did you download them from Intel?

Reply