Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
8105 Discussions

Can't Update Intel Connectivity Suite Despite Driver Assistant Suggestion

Osiris125
Beginner
443 Views

To keep it as short as I can:

I have the Intel Driver/Support Assistant installed and it is constantly telling me to update/install the "Intel® Connectivity Performance Suite for Intel® Wireless Products". However, the installer says that no ICPS hardware was detected.

I assume this is due to me using a desktop and thus not having an Evo/vPro platform (my full report is attached), but my desktop apparently came with an older version of this program installed. I normally wouldn't care, but this PC has also had constant connection dropping after I upgraded to Wifi6 routers (this is the only device with this problem) and I'm left to conclude my Intel adapter is the issue right now.

Several Questions:

1. Why am I being told to get ICPS as if I can when I'm not on an Evo/vPro platform?

2. Is there an alternative program to ICPS that I could install for a desktop? 

3. Is there actually a point to keeping this older version of ICPS if it doesn't actually function?

4. Why is ICPS secluded to just Evo/vPro platforms?

0 Kudos
4 Replies
JaveA_Intel
Moderator
199 Views

Hi Osiris125,


We will internally investigate this issue that happened on your device. We will get back to you as soon as possible.


Regards,

 

Jave Vincent A.

Intel Customer Support Engineer


0 Kudos
JaveA_Intel
Moderator
169 Views

Hi Osiris125,


As per investigation, we recommend to hide this update as the system is not compatible with this new version of ICPS.


Regards,

 

Jave Vincent A.

Intel Customer Support Engineer


0 Kudos
JaveA_Intel
Moderator
125 Views

Hi Osiris125,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Regards,

 

Jave Vincent A.

Intel Customer Support Engineer


0 Kudos
JaveA_Intel
Moderator
88 Views

Hi Osiris125,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Regards,

 

Jave Vincent A.

Intel Customer Support Engineer


0 Kudos
Reply