Can't use Wi-Fi 6 with Intel AX200

[GN2150]

I have a laptop with Intel AX200 Wi-Fi 6 card and a Wi-Fi 6-capable wireless router, but my connection is always stuck in Wi-Fi 5 (802.11ac) mode.

Laptop: HP ProBook 455 G7
Latest BIOS 01.10.00 Rev.A, released in August 2022 (I couldn't find any dedicated settings for Wi-Fi 6 in BIOS)
Windows 10 21H2 with all updates installed
Intel AX200 driver 22.170.0.3 from Intel Download Center, installed manually
802.11ax support is enabled in driver settings by default

Router: Keenetic Giga KN-1011 with MediaTek MT7915 Wi-Fi chipset
Router firmware: v3.8.5, released in September 2022
802.11ax is enabled for both 2.4GHz and 5GHz access points

As far as I'm aware, certain features of Intel Wi-Fi cards (such as Wi-Fi 6 support) can be enabled/disabled automatically based on the geographical location.
I live in Ukraine. Is there currently some restriction in place that's preventing the use of Wi-Fi 6 with Intel AX200 in Ukraine?
I don't know how to check what region my AX200 is currently set to.

[DeividA_Intel]

Hello GN2150, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello GN2150, 

Thanks for your patience. I would like to let you know that the Intel® Wi-Fi 6 AX200 (Gig+) only support wifi band 2,4GHz and 5Ghz, Wifi 6 is the name and makes reference to AX protocol. I also noticed that the router information only mentions 2,4GHz and 5Ghz. 

The ones that support the 6GHz band are WiFi 6E products. Please let me know if you are trying to connect to the 6GHz band or if you are having issues with the AX connection on the 2,4GHz and 5GHz bands.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[GN2150]

I know that none of my devices support 6GHz.

I am having issues with the AX connection. My laptop always uses 802.11ac (Wi-Fi 5) instead of 802.11ax (Wi-Fi 6) when it connects to the access point.

I've seen other people report the same problem (sometimes with the explicit mention of Ukraine), and even third-party software that's supposed to fix it (which I did not try, since it's only available on Linux).

[DeividA_Intel]

Hello GN2150, 

Thanks for the response. Before we continue further, I would like to confirm the following:

1. When you mentioned "Wi-Fi 5", do you mean the 5GHJz band?

2. Just to confirm, can you connect to the 2.4GHz and 5GHz with the 802.11ax?

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[GN2150]

1. Yes, I mean 5GHz band.

2. I just tested it again. It seems like I can connect to 2.4GHz with 802.11ax. But I can not connect to 5GHz with 802.11ax - my laptop uses 802.11ac instead.

[DeividA_Intel]

Hello GN2150,

Thanks for the confirmation. Before we continue further please provide the report from the Intel® System Support Utility (Intel® SSU) to investigate this behavior with your wireless adapter.

Also, you may need to contact the router/modem manufacturer since some of them can limit the features or connection on their products.

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
• 
  Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• 
  To save your scan, click Next and click Save.

Best regards,
Deivid A.
Intel Customer Support Technician

[DeividA_Intel]

Hello GN2150,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello GN2150,  

I was checking your thread and see that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

I recommend you check with HP to confirm if they placed any limitations or restrictions on their laptop.

Regards,  

Deivid A.  

Intel Customer Support Technician