Re:Cannot enable my Intel AX200 wireless adapter in Manjaro

Deneb · ‎01-10-2021

Hi all,

I am struggling to enable the Intel AX200 wireless adapter in my Tongfang PF5NU1G laptop. My laptop uses Intel AX200 as Wireless/Bluetooth adapter, and I am currently working on Manjaro x64 with Linux kernel 5.10.2. Bluetooth seems to work correctly, but wireless does not. Note that although I had used Windows 10 x64 before, I have wiped my SSD and clearly installed Manjaro; yes, I am not dual-booting now. I am disabled secure booting at BIOS, too.

I have tried to download AX200 driver from https://www.intel.com/content/www/us/en/support/articles/000005511/network-and-io/wireless.html, extract iwlwifi-cc-a0-46.ucode into /lib/firmware, execute `sudo modprobe -r iwlwifi` and `sudo modprobe iwlwifi`, and reboot, but this does not work for me.

I attached some details about my system:

$ sudo dmesg | grep wifi
[    1.774185] iwlwifi 0000:01:00.0: enabling device (0000 -> 0002)
[    1.875589] iwlwifi: probe of 0000:01:00.0 failed with error -110
[    3.147209] Modules linked in: videobuf2_memops videobuf2_v4l2 videobuf2_common fjes(-) videodev mc usbhid joydev mousedev asus_wmi hid_multitouch sparse_keymap wmi_bmof snd_hda_codec_realtek squashfs amdgpu snd_hda_codec_generic loop ledtrig_audio edac_mce_amd snd_hda_codec_hdmi kvm_amd snd_hda_intel snd_intel_dspcfg soundwire_intel iwlwifi kvm soundwire_generic_allocation soundwire_cadence snd_hda_codec snd_hda_core gpu_sched irqbypass vfat crct10dif_pclmul snd_hwdep crc32_pclmul fat ghash_clmulni_intel soundwire_bus i2c_algo_bit aesni_intel cfg80211 ttm snd_soc_core crypto_simd cryptd glue_helper drm_kms_helper rapl snd_compress ac97_bus snd_pcm_dmaengine snd_pcm r8169 pcspkr cec realtek snd_timer mdio_devres syscopyarea sp5100_tco sysfillrect snd snd_rn_pci_acp3x sysimgblt k10temp libphy ccp snd_pci_acp3x rfkill soundcore fb_sys_fops i2c_piix4 wmi video tpm_crb tpm_tis tpm_tis_core tpm i2c_hid rng_core acpi_cpufreq pinctrl_amd mac_hid drm fuse crypto_user agpgart ip_tables x_tables
[ 2652.132237] iwlwifi: probe of 0000:01:00.0 failed with error -110
$ lspci -knn | grep Net -A3
01:00.0 Network controller [0280]: Intel Corporation Wi-Fi 6 AX200 [8086:2723] (rev 1a)
	Subsystem: Intel Corporation Device [8086:0084]
	Kernel modules: iwlwifi
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
$ rfkill list
0: hci0: Bluetooth
	Soft blocked: yes
	Hard blocked: no
$ uname -a
Linux manjaro 5.10.2-2-MANJARO #1 SMP PREEMPT Tue Dec 22 08:14:42 UTC 2020 x86_64 GNU/Linux
$ sudo lshw -C network
  *-network UNCLAIMED       
       description: Network controller
       product: Wi-Fi 6 AX200
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       version: 1a
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix cap_list
       configuration: latency=0
       resources: memory:fea00000-fea03fff
  *-network
       description: Ethernet interface
       product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: eno1
       version: 15
       serial: [my MAC address]
       size: 1Gbit/s
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.10.2-2-MANJARO duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=[my IP address] latency=0 link=yes multicast=yes port=MII speed=1Gbit/s
       resources: irq:24 ioport:f000(size=256) memory:fe904000-fe904fff memory:fe900000-fe903fff
$

How can I enable my wireless adapter properly?

Thanks.

AndrewG_Intel · ‎01-11-2021

Hello @Deneb

Thank you for posting on the Intel® communities.

Just to make sure, from the link where you tried to download the drivers, for the Intel® Wi-Fi 6 AX200 160MHz the recommended Firmware is iwlwifi-cc-46.3cfab8da.0.tgz. Is this the one that you tried?

In order to check this further, could you please provide the following information?

1- Is the Intel® Wi-Fi 6 AX200 the original wireless adapter that came pre-installed in your laptop or did you integrate/replace it?

2- What is the specific issue? Wireless card not detected? No Wi-Fi networks available? Connectivity issues/connection droppings?

3- Did the wireless card work fine when the system was running Windows?

4- Did it work fine before with this Linux distro (or with any other distro) before? If yes, was there any software/firmware/hardware change related to the point when the issue started?

5- Please type the following command to the terminal: # lspci and provide us with the outcome.

6- Please run the Intel® System Support Utility for the Linux* Operating System and attach the report to gather more details about your system.

Best regards,

Andrew G.

Intel Customer Support Technician

Deneb · ‎01-11-2021

Hello @AndrewG_Intel,

Thanks for your interest in my issue.

Is this the one that you tried?

Yes, I tried with exactly that link.

1- Is the Intel® Wi-Fi 6 AX200 the original wireless adapter that came pre-installed in your laptop or did you integrate/replace it?

The AX200 wireless adapter is pre-installed and I never changed my wireless adapter after bought my laptop.

2- What is the specific issue? Wireless card not detected? No Wi-Fi networks available? Connectivity issues/connection droppings?

In Manjaro, wireless card cannot be detected, so I can't use Wi-Fi functionalities. Specifically, executing `gnome-control-center` doesn't show Wi-Fi as its menu, and even if I search Wi-Fi menu, I can find Wi-Fi menu but even this time `No Wi-Fi Adapter Found` message is shown.

3- Did the wireless card work fine when the system was running Windows?

Yes, Windows was fine to work my wireless card.

4- Did it work fine before with this Linux distro (or with any other distro) before? If yes, was there any software/firmware/hardware change related to the point when the issue started?

I never installed any other OS/distros on my laptop, except WIndows and Manjaro. So I don't know.

5- Please type the following command to the terminal: # lspci and provide us with the outcome.

# lspci
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Root Complex
00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Renoir IOMMU
00:01.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir PCIe Dummy Host Bridge
00:01.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Renoir PCIe GPP Bridge
00:01.3 PCI bridge: Advanced Micro Devices, Inc. [AMD] Renoir PCIe GPP Bridge
00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir PCIe Dummy Host Bridge
00:02.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] Renoir PCIe GPP Bridge
00:08.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir PCIe Dummy Host Bridge
00:08.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Renoir Internal PCIe GPP Bridge to Bus
00:08.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Renoir Internal PCIe GPP Bridge to Bus
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 51)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 51)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 0
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 5
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 6
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Renoir Device 24: Function 7
01:00.0 Network controller: Intel Corporation Wi-Fi 6 AX200 (rev 1a)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983
04:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Renoir (rev c7)
04:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Device 1637
04:00.2 Encryption controller: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) Platform Security Processor
04:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Renoir USB 3.1
04:00.4 USB controller: Advanced Micro Devices, Inc. [AMD] Renoir USB 3.1
04:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor (rev 01)
04:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller
05:00.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 81)
05:00.1 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 81)
#

6- Please run the Intel® System Support Utility for the Linux* Operating System and attach the report to gather more details about your system.

$ sudo ./ssu.sh
This product is not supported on this operating system.
     Would you like to try to scan? (y/n)
y
The wodim package is recommended to retrieve wodim details.
     Would you like to try and install it now? (y/n)
y
$ cat ./manjaro.txt
# SSU Scan Information
Scan Info:
     Version:"1.0.0.0"
     Scan Date:"2021/01/12"
     Scan Time:"11:52:16"

## Scanned Hardware
Computer:
$

I have no idea why the result is too short and have sparse information.

Thank you.

Deneb

AndrewG_Intel · ‎01-11-2021

Hello @Deneb

Thank you very much for your response. Please allow us to look into this and we will be posting back in the thread as soon as we have more details available.

Best regards,

Andrew G.

Intel Customer Support Technician

Deneb · ‎01-13-2021

I am a bit confusing, but I should say that my Intel AX200 works again accidentally! Intel AX200 Wi-Fi functionalities firstly work with Manjaro x64 in my experiences since bought this laptop!

Some details are as follows:

$ sudo dmesg | grep wifi
[    2.187574] iwlwifi 0000:01:00.0: enabling device (0000 -> 0002)
[    2.212625] iwlwifi 0000:01:00.0: api flags index 2 larger than supported by driver
[    2.212639] iwlwifi 0000:01:00.0: TLV_FW_FSEQ_VERSION: FSEQ Version: 89.3.35.22
[    2.212957] iwlwifi 0000:01:00.0: loaded firmware version 59.601f3a66.0 cc-a0-59.ucode op_mode iwlmvm
[    2.458453] iwlwifi 0000:01:00.0: Detected Intel(R) Wi-Fi 6 AX200 160MHz, REV=0x340
[    2.647389] iwlwifi 0000:01:00.0: base HW address: [my MAC address]
[    2.815638] iwlwifi 0000:01:00.0 wlp1s0: renamed from wlan0
[    3.623825] Modules linked in: uvcvideo amd64_edac_mod(-) fjes(-) videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 videobuf2_common videodev mc usbhid joydev mousedev asus_wmi hid_multitouch wmi_bmof sparse_keymap snd_hda_codec_realtek squashfs amdgpu iwlmvm snd_hda_codec_generic ledtrig_audio snd_hda_codec_hdmi edac_mce_amd snd_hda_intel mac80211 kvm_amd loop snd_intel_dspcfg soundwire_intel soundwire_generic_allocation libarc4 soundwire_cadence kvm snd_hda_codec snd_hda_core irqbypass crct10dif_pclmul iwlwifi snd_hwdep crc32_pclmul soundwire_bus ghash_clmulni_intel snd_soc_core gpu_sched aesni_intel i2c_algo_bit snd_compress ttm crypto_simd vfat cryptd ac97_bus glue_helper snd_pcm_dmaengine fat cfg80211 rapl r8169 drm_kms_helper snd_pcm realtek pcspkr snd_timer cec sp5100_tco mdio_devres snd syscopyarea k10temp snd_rn_pci_acp3x sysfillrect sysimgblt ccp libphy fb_sys_fops soundcore rfkill snd_pci_acp3x i2c_piix4 wmi video tpm_crb tpm_tis tpm_tis_core tpm i2c_hid pinctrl_amd acpi_cpufreq
$ rfkill list
0: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no
1: hci0: Bluetooth
	Soft blocked: yes
	Hard blocked: no
$ uname -a
Linux manjaro 5.10.2-2-MANJARO #1 SMP PREEMPT Tue Dec 22 08:14:42 UTC 2020 x86_64 GNU/Linux
$ sudo lshw -C network
  *-network                 
       description: Wireless interface
       product: Wi-Fi 6 AX200
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       logical name: wlp1s0
       version: 1a
       serial: [my MAC address]
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=iwlwifi driverversion=5.10.2-2-MANJARO firmware=59.601f3a66.0 cc-a0-59.ucode ip=[my IP address] latency=0 link=yes multicast=yes wireless=IEEE 802.11
       resources: irq:76 memory:fea00000-fea03fff
  *-network
       description: Ethernet interface
       product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: eno1
       version: 15
       serial: b0:25:aa:3e:ef:2d
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.10.2-2-MANJARO firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=MII
       resources: irq:24 ioport:f000(size=256) memory:fe904000-fe904fff memory:fe900000-fe903fff
$

Yesterday, before the last shutdown, I was still struggling the issue with no forward stepping to solve. Today and now, after booting and some hours, I checked that my Wi-Fi functionalities are now available in Manjaro, too. As far as I know, I never changed my system core settings, and never executed any system commands. Note that I already tried many times rebooting whenever applied the ucode firmware file, but there were no luck.

As I don't know how did I luck-up, I am able to say very little words about how could I solve my issue. Sorry to that. But when I encounter the same issue again, I wish to continue this thread.

Thank you,

Deneb

AndrewG_Intel · ‎01-19-2021

Hello @Deneb

Thank you very much for your response.

We are glad to know that the wireless card started working again. Yes, it seems a little strange how it started working. Perhaps, there was something with the OS and/or BIOS preventing the firmware to apply properly but after several reboots it finally did.

If the issue reappears, you may review and try the following:

1- Does the WiFi work on older Kernel versions, and fail to be detected after Manjaro upgrades to Kernel 5.10? If yes, then you can review and try with a different kernel version.

2- You can also try to upgrade to the latest Linux Firmware available from this link* https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ which contains the matching firmware ver.59 of AX200 for Kernel 5.10.

If the issue reappears/remains, please do not hesitate to contact us back. Please post back in this thread or create a new one so we can continue assisting you.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

AndrewG_Intel · ‎01-22-2021

Hello Deneb

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician