Code 10 on Intel(R) Wireless-AC 9461

[Leastyto]

About a day ago my internet went out, so I checked my device manager. Next to my Intel(R) Wireless-AC 9461 driver it had a yellow triangle with an exclamation mark in it. I checked the properties of it and it said:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.
I tried uninstalling and restarting, cold rebooting, clean installations, updating it with this, and removing any hardware before it happened, to no avail. Can you help me?neither of these worked

[Jean_Intel]

Hello Leastyto,

Thank you for posting on the Intel️® communities.  

Since you have tried solving your issue via software and even hardware, the issue persists. It would indicate that there may be a hardware problem; contact your original equipment manufacturer (OEM) for additional support.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Leastyto]

So this means I have to either get my laptop repaired or buy a new one?

[Jean_Intel]

Hello Leastyto,

Thanks for your response.

My suggestion to contact the OEM is so you can receive further troubleshooting support regarding your issue. The issue seems related to hardware; however, your OEM may have other software support that may help solve the problem.

Also, if you like, you can create a report using the Intel System Support Utility (Intel SSU); so I can look through it and see if I found other recommendations.

• Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)

• Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 

• Click on the menu where it says: "Summary" to change it to "Detailed View." 

• To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Leastyto,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[Alexr77]

The Issue started after a windows  11 update.  At first a received error 42, at the end received error 10.

- Tried to do a rollback of the windows update -> not solved

- Installation of the latest drivers -> not solved

- Rollback of the drivers -> not solved

- Disabled AC point + reboot pc, enable ac point again -> not solved

At the end i deleted all network adaptors, alse the bluetooth  adaptor + reboot -> issue solved !!!

After the reboot the all the adaptors were reinstalled, and had to connect to the AC point again