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Intel AX210 stop working with 3 or more displays

edoardocolella
Beginner
948 Views

Hello everyone.

I have a pcie wireless adapter in my computer.
It works very good, reaching 1Gbps with wifi connection.

When i tryed to connect a third display to my computer (i have a nvidia asus 3070ti) wifi stopped working with this adatper. I tried with a usb adatper and it works.

Can someone help me?

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8 Replies
n_scott_pearson
Super User Retired Employee
931 Views

Not sure if this is your issue, but it could be caused by a poor quality monitor cable.

Hope this helps,

...S

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edoardocolella
Beginner
919 Views

The video cable i used it's brand new and of course i tried with more cables.
I don't understand what could be the correlation monitors <-> wifi

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Steven_Intel
Moderator
909 Views

Hello edoardocolella,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Wi-Fi 6E AX210, I will be glad to assist you.


In order to better assist you, please provide the following information:


  • Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
  • Are you able to use Bluetooth when the Wi-Fi is lost?
  • Is this a laptop or desktop system?
  • When the Wi-Fi is lost, are you able to see any error code in Device Manager > Network adapters > Intel® Wi-Fi 6E AX210? If there is any, you should also see a yellow sign along with the code.
  • Are you able to see the available networks when the Wi-Fi is lost?


Look forward to hearing back from you.


Best regards,


Steven G.

Intel Customer Support Technician.


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edoardocolella
Beginner
896 Views

Hi Steven

  • No, it is not original. It's a Ziyituod adapter PCIe
  • I can use Bluetooth when wifi is lost (I also transfered successfully some files from my pc and an other device)
  • It is a desktop system
  • I don't see any errors in Device Manager
  • I am able to see all the networks, it just stops working with message "Internet not available" (or something similiar, I use an Italian version of Windows)

Thank you for the help

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Steven_Intel
Moderator
866 Views

Thank you for your detailed response.


In order to better assist you, please provide the following information:



Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
828 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
805 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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edoardocolella
Beginner
792 Views

I am sorry, I forgot to answer.

I don't know how, but the problem resolved automatically.
Some days ago I connected HDMI and WiFi did not stop working.
Perfect

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