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HKawa18
Beginner
204 Views

Connectivity Issue IPv6 on Wireless

I am using Dual-Band Wireless-AC 7265.

Diver version is 19.51.8.3

 

I cannot get an IPv6 address when I follow the steps below.

 

1: Connect to an SSID that can use both IPv4 and IPv6

2: Connect to SSID that can only use IPv4 network

3: Connect to an SSID that can use both IPv4 and IPv6

 

When it is 1, we can get an IPv6 address, but when we are 3, you cannot.

 

Upon packet capture, it was found that RA packet did not reach the NIC.

However, this phenomenon does not occur in NICs other than Intel.

Even if the RA's packet is received when Intel's Nic is 3, it looks like it is being discarded.

 

Excuse me, but is there any way to deal with it?

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3 Replies
Sebastian_M_Intel
Moderator
160 Views

Hello HKawa18, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the paperclip icon to attach the report to the thread. Please note that only one file can be attached at a time. 

2. Just to confirm, the steps that you take to reproduce the behavior are: Connect to an SSID that supports ipv4/ipv6, then disconnect and connect to an SSID that only supports ipv4, and then, connect again to the SSID that supports both ipv4/ipv6? Or do you mean that you cannot get an ipv6 address with more than 3 devices on the same SSID? Please correct me if I am wrong.

3. Do you get any error message when trying to get the ipv6 address with the system? If yes, can you provide a screenshot?  

4. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? 

5. Is this behavior happening at home, office environment, or both? 

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

Sebastian_M_Intel
Moderator
160 Views

Hello HKawa18,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.  

 

Regards,  

 

Sebastian M.  

Intel Customer Support Technician.  

Sebastian_M_Intel
Moderator
160 Views

Hello HKawa18,  

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please feel free to post a new question.   

  

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   

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