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scholar4510
Beginner
168 Views

Critical driver for HP ENVY 13-AQ1001CA

I just uninstalled the following driver on my laptop in an attempt to fix the driver issue: Intel (R) Wi-fi 6 AX201 160mhz. Now I cannot find this driver online. Can someone provide a link to the exact driver? Also, this laptop is less than 2 months old, how does a major network driver fail like that?

Thanks!

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n_scott_pearson
Super User Retired Employee
157 Views

Here is proper process for performing a clean WLAN Install:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29876 and https://downloadcenter.intel.com/download/29849.
  2. Most Important! Disable Internet access. Unplug Ethernet cable and/or disable wireless connection. Keep disabled until told to re-enable.
  3. From Apps & Features app, uninstall any instances of the Intel PROSet/Wireless Software and Intel Wireless Bluetooth. When prompted, choose to "Discard Settings".
  4. Manually shutdown and reboot your computer.
  5. In Device Manager > Network Adapters, check for entry for Intel(R) Wi-Fi 6 AX201 160MHz. If none, go to Step 8.
  6. Right click on the entry for Intel(R) Wi-Fi 6 AX201 160MHz and uninstall it., choosing to "Delete the driver software for this device".
  7. Go to Step 4.
  8. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  9. (Optional but recommended) Clear each of your browsers' cache.
  10. Install the Bluetooth driver package.
  11. Install the Wireless driver package.
  12. Manually shutdown and reboot your computer.
  13. Enable Internet access.
  14. Test.

Hope this helps,

...S

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