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MOuma
Beginner
1,322 Views

DELL Latitude E5480 and E5450 - Intel Wireless Limited connectivity

in our entreprise we have purchased 120 Dell E5480 equipped with Intel(R) Dual Band Wireless-AC 8265 and Intel(R) Dual Band Wireless-AC 7265 and we have issues with wireless connectivity of some laptops.

All drivers of those laptops are up to date (bios, wireless card, chipset ...), and the Os also

the problem is : when the laptop is connected to wifi after a random time the connectivity being limited, and after that we reset the proset wifi utility to resolve the problem but after a several time the problem persist

Can you please help me to resolve this issue ?

P.S : i tried to reinstall the network adapter driver and the problem still persist

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2 Replies
idata
Community Manager
191 Views

OumalekHD: We will assist you with this scenario.

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system, please fill the information requested on the document attached.

Also, unfiltered over the air capture and provide the AP (Access Point) and WLAN log.

Additionally, please try a clean wireless driver installation and provide the SSU report:

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
191 Views

OumalekHD: I just wanted to check if the information posted previously was useful for you and if yo need further assistance on this matter?

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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