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TGray
Beginner
1,143 Views

Driver disconnected while associating

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We have a Dell Inspiron 5537, originally Win8, which we updated to Win8.1. No problems. Then upgraded to Win10, but no internet connection and no sound! So reverted to Win8.1. No problems.

Then, through Windows Update this week, updated Win8.1 with a few optional upgrades, including Intel wireless network adapter N-7260. Lost the internet connection! It would sometimes work and sometimes not. Endless troubleshootiing made no difference. Since there was nothing to lose, upgraded to Win10, hoping it would solve the problem, but it didn't.

More endless troubleshooting. No change. Troubleshooter would say, "wireless network adapter fixed" but it never was. Generated a report (netsh wlan show wlanreport), which showed 92 occasions of "driver disconnected while associating."

* Looking at the properties of the Intel N-7260, I noticed this comment:

Error from intel driver install:

Device PCI\VEN_8086&DEV_08B1&SUBSYS_44628086&REV_73\FCF8AEFFFF264BD900 requires further installation.

Also, went to Dell Support. It identified 5 updates, which it downloaded and installed:

Inspiron 5537 BIOS

Intel graphic family driver/video driver

Intel dual-band wireless AC 7260/network driver (although I don't see this one listed in Device Manager. ...)

Intel management engine interface driver

Intel rapid storage tech driver.

On a restart, internet connected after a few minutes. Stayed on for a while, and then disconnected again. Seems to go on or off at random.

Help! This laptop is used by my wife for business, and she needs it to work!

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1 Solution
EstebanA_C_Intel
Employee
174 Views

Hello TrevorGrayling:

Thank you for contacting Intel Communities.

My recommendation regarding this situation would be:

1. Uninstall the driver for your wireless adapter, then restart and let windows install the default drivers.

2. If the problem persists, do the same as in step 1 but this time use the driver provided by the OEM.

3. Test the system with the Intel driver, but since this is an OEM computer we cannot assure it will work fine.

Intel(R) Dual Band Wireless-AC 7260 Bluetooth Driver (from OEM): http://downloads.dell.com/FOLDER03160651M/1/Network_Driver_PG3XR_WN32_18.11.0.8_A00.EXE http://downloads.dell.com/FOLDER03160651M/1/Network_Driver_PG3XR_WN32_18.11.0.8_A00.EXE

Intel driver (not OEM): https://downloadcenter.intel.com/download/25135/Intel-PROSet-Wireless-Software-for-Bluetooth-technol... Download Intel® PROSet/Wireless Software for Bluetooth® technology for MS Windows® 10 64-bit (WP)

This looks like a driver like issue since you said the device works fine in another version of Windows.

The final recommendation would be to contact the customer support from the OEM, to get more troubleshooting for this situation.

The previous contact with Dell was to access their website and download drivers, which would be the reason why I am advising you to contact their support center.

Regards,

Esteban C

View solution in original post

3 Replies
EstebanA_C_Intel
Employee
175 Views

Hello TrevorGrayling:

Thank you for contacting Intel Communities.

My recommendation regarding this situation would be:

1. Uninstall the driver for your wireless adapter, then restart and let windows install the default drivers.

2. If the problem persists, do the same as in step 1 but this time use the driver provided by the OEM.

3. Test the system with the Intel driver, but since this is an OEM computer we cannot assure it will work fine.

Intel(R) Dual Band Wireless-AC 7260 Bluetooth Driver (from OEM): http://downloads.dell.com/FOLDER03160651M/1/Network_Driver_PG3XR_WN32_18.11.0.8_A00.EXE http://downloads.dell.com/FOLDER03160651M/1/Network_Driver_PG3XR_WN32_18.11.0.8_A00.EXE

Intel driver (not OEM): https://downloadcenter.intel.com/download/25135/Intel-PROSet-Wireless-Software-for-Bluetooth-technol... Download Intel® PROSet/Wireless Software for Bluetooth® technology for MS Windows® 10 64-bit (WP)

This looks like a driver like issue since you said the device works fine in another version of Windows.

The final recommendation would be to contact the customer support from the OEM, to get more troubleshooting for this situation.

The previous contact with Dell was to access their website and download drivers, which would be the reason why I am advising you to contact their support center.

Regards,

Esteban C

View solution in original post

TGray
Beginner
174 Views

Esteban:

Thanks for your help. Reinstalling the OEM driver did the trick!

TG

EstebanA_C_Intel
Employee
174 Views

Hello TrevorGrayling:

I am glad to hear that you were able to fix the issue you were having.

No not hesitate to visit the Intel Communities again if any new or additional inquiries come.

Regards,

Esteban C

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