Driver for Quick Share with Wifi AC 8265

[Leon-on]

Hi, I have a Dell 7390 laptop, which has a Dual Band AC-8265 wifi module and I have installed the latest 20.70.32.1 drivers (latest supported), but in order to use Quick Share, at least version 22.50.07 or more recent drivers must be installed
I ask you, if I installed from the "Intel" site, the latest 23.110.0 (even if my wifi module is not present in the supported products) could work or do I risk doing damage?
Thanks

[JeanetteC_Intel]

Hello Leon-on,

Thank you for posting in Intel Communities.

Before we proceed, please be advised that Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.

To answer your question, driver version 23.110.0 is not compatible with your Intel® Dual Band Wireless-AC 8265. It will not cause damage if you install this however, it may give you error and may not complete installation at all. The latest driver we have for Intel® Dual Band Wireless-AC 8265 on our Download Center is version 20.70.32.1.

Please confirm if this is your exact Dell laptop: Dell Latitude 7390. if so, you can download and install the latest OEM driver version 22.130.0.5 (highly recommended) from this link. Find Drivers (Select drivers) > choose your operating system > then look for "Network, Ethernet & Wireless", and select 8265. This may work with Quick share. I still recommend contacting your system manufacturer support team for further assistance.

I hope this helps.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Leon-on]

Sorry Jeanette...I've been busy at work...I did as you suggested, installing the drivers you recommended (OEM 22.130.0.5), but if I go to "device management", I read that the old ones always appear (20.70.32.1)and not the updated ones...so obviously QuickShare continues to tell me to update the drivers and give me an error message

I confirm that the laptop in my possession is a Dell Latitude7390.

Best regards, Leonardo

[JeanetteC_Intel]

Hello Leon-on,

I'm following up to check whether you have had the chance to review our prior correspondence. Let me know if you have further clarification on the details that I was asking for.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Leon-on,

You may download and install the latest OEM driver version 22.130.0.5 (highly recommended) from this link. Find Drivers (Select drivers) > choose your operating system > then look for "Network, Ethernet & Wireless", and select 8265. This may work with Quick share. I suggest you follow the instructions for the clean installation of the wireless drivers using the driver version mentioned above.

Let me know how it goes.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Leon-on,

Were you able to see my previous post?

I hope to get an update soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Leon-on,

Good day.

Intel® Dual Band Wireless-AC 8265 is EOL and the last driver version is 20.70.32.1 from Intel Download Center.

I highly suggest clean removed 20.70.32.1 then install with OEM latest driver version 22.130.0.5. If you have issue installing the OEM driver, please contact hardware OEM support.

Since I have not seen new posts from you, I will proceed in closing this case. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician