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Wireless-AC 9560 stopped and won't work

ScoutR
Beginner
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I've been using this computer for well over 8 years and it had a small problem every now and again to where the internet wouldn't show up amongst the bluetooth, airplane mode, etc. It came back then but now it isn't coming back. When I run a diagnostic, it shows the my Intel(R) Wireless -AC 9560 isn't working. I tried 8 things and nothing worked. I tried uninstalling it and restarted and it didn't work. I updated all 5 versions of it, 4 of them being Intell and 1 of them being Microsoft. I did many things in settings and nothing worked. When I even go to the get help section, it will only show ethernet and not wireless. Please help.
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RobbieR_Intel
Moderator
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Hello ScoutR,


As discussed, we will further continue via Email for the issue you're encountering with your Wireless Adapter. With that being said, this thread will no longer be monitored.


Best Regards,


Robbie R.

Intel Customer Support Technician


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