Driver update

[1Jeffk]

I keep getting error code 1603 when I try to update the killer elite performance suite, how do I fix that?

[Mike_Intel]

Hello 1Jeffk,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of the wireless controller?
2. What is the brand and model of your system?
3. Are you having performance issue also with the wireless controller?
4. How are you trying to update app/driver?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[1Jeffk]

Alienware Aurora R16

Bios

Version

2.18.0

Date

2025-04-01

Motherboard

Manufacturer

Alienware

Model

0RF96M

Version

A02

Operating System

Edition

Microsoft Windows 11 Pro (64-bit)

Version (Build)

24H2 (10.0.26100)

Devices and drivers

Processor

Intel® Core™ i7-14700F

Graphics

NVIDIA GeForce RTX 4060

Audio

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

NVIDIA High Definition Audio

Realtek Audio

Networking and I/O

Killer® Wi-Fi 6E AX1675x 160MHz Wireless Network Adapter (210NGW)

Killer E3100G 2.5 Gigabit Ethernet Controller

Bluetooth Device (Personal Area Network)

Intel® Wireless Bluetooth®

Memory

64 GB

Storage

ST1000DM010-2EP102

NVMe PC SN740 NVMe WD 1TB

Available Updates

1

This PC

Devices and drivers

Last updated:Yesterday @ 21:00

Refresh Results

Help and FAQ

Settings

Save a Report

I use the intel support site to do the download and install. The error message I get is, killer performance Driver suite UWD cannot be installed with Killer Wireless Drivers. I uninstalled the performance suite hoping to get a clean install but I cannot reinstall it.

[Mike_Intel]

Hello 1Jeffk,

Thank you for the update.

Kindly try to perform clean installation of Killer Performance Suite and tell me if this guide will help you fix the issue.

How to Perform a Clean Installation to Solve Most Intel® Killer™...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[1Jeffk]

I got the same error message cannot install the performance **bleep**e UWD with the killer elite wireless drivers. Jeff

[Mike_Intel]

Hello 1Jeffk,

Thank you for the update.

For me to further check and analyze the issue, kindly help provide the following details.

1. Can you provide the screenshot of the error?
2. During which part of the manual installation are you getting the error?
3. Please help generate the SSU logs of your system for me to review the hardware and the drivers installed. Please refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[1Jeffk]

No further need to work this problem. I had to reinstall windows and that fixed the problem. Thanks

[Mike_Intel]

Hello 1Jeffk,

Thank you for the update and I am glad that the issue is now fixed.

Since the system is now working fine, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician