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lwilh
Beginner
1,667 Views

Dropping from network / immediate packet loss

My issue started on May 27th. I play online games and my computer plays them perfectly, its a iBuypower Valkyrie CZ-17 laptop, with an Intel Centrino N 2230 network card, and I am running Windows 8.1, I use the Wi-Fi connection in my house. I started to experience lag in games. I normally run at around 12-30 ms of lag. I began having upwards of 3k+ as well as frequent disconnections from the games and my home network. I have been trying different fixes that I know of: powercycling hardware, moving locations in the house, re-installing drivers, rolling back the network card driver, etc. nothing seems to work. I have two room mates and their rigs are completely fine, one of theirs is a Mac book and the other is a desktop with a hardline. Neither rig has any issues.

I even tried to use a hardline in my own computer, the strange thing was that my computer didn't even recognize that there was a hardline even after I completely disabled the Wi-Fi. I ran a pathping to one of the game servers and here are the results of that. There is immediate and continuing packet loss.

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 logan-pc [10.0.0.13]

1 10.0.0.1

2 * 10.93.52.1

3 dtr01glryca-tge-0-1-0-3.glry.ca.charter.com [96.34.120.0]

4 dtr03snloca-tge-0-1-0-2.snlo.ca.charter.com [96.34.120.52]

5 bbr01snloca-bue-3.snlo.ca.charter.com [96.34.2.0]

6 4.34.87.145

7 vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190]

8 ae-81-81.ebr1.LosAngeles1.Level3.net [4.69.137.9]

9 ae-6-6.ebr1.Tustin1.Level3.net [4.69.153.222]

10 ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102]

11 192.205.37.145

12 cr2.la2ca.ip.att.net [12.122.129.106]

13 12.123.132.209

14 12-122-254-230.attens.net [12.122.254.230]

15 206.16.68.50

16 12.129.209.68

Computing statistics for 400 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 logan-pc [10.0.0.13]

5/ 100 = 5% |

1 12ms 6/ 100 = 6% 1/ 100 = 1% 10.0.0.1

0/ 100 = 0% |

2 --- 100/ 100 =100% 95/ 100 = 95% 10.93.52.1

0/ 100 = 0% |

3 17ms 6/ 100 = 6% 1/ 100 = 1% dtr01glryca-tge-0-1-0-3.glry.ca.charter.com [96.34.120.0]

0/ 100 = 0% |

4 25ms 6/ 100 = 6% 1/ 100 = 1% dtr03snloca-tge-0-1-0-2.snlo.ca.charter.com [96.34.120.52]

0/ 100 = 0% |

5 28ms 6/ 100 = 6% 1/ 100 = 1% bbr01snloca-bue-3.snlo.ca.charter.com [96.34.2.0]

0/ 100 = 0% |

6 29ms 10/ 100 = 10% 5/ 100 = 5% 4.34.87.145

0/ 100 = 0% |

7 31ms 8/ 100 = 8% 3/ 100 = 3% vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190]

0/ 100 = 0% |

8 36ms 9/ 100 = 9% 4/ 100 = 4% ae-81-81.ebr1.LosAngeles1.Level3.net [4.69.137.9]

0/ 100 = 0% |

9 34ms 6/ 100 = 6% 1/ 100 = 1% ae-6-6.ebr1.Tustin1.Level3.net [4.69.153.222]

0/ 100 = 0% |

10 38ms 6/ 100 = 6% 1/ 100 = 1% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102]

0/ 100 = 0% |

11 54ms 5/ 100 = 5% 0/ 100 = 0% 192.205.37.145

1/ 100 = 1% |

12 --- 100/ 100 =100% 94/ 100 = 94% cr2.la2ca.ip.att.net [12.122.129.106]

0/ 100 = 0% |

13 --- 100/ 100 =100% 94/ 100 = 94% 12.123.132.209

0/ 100 = 0% |

14 --- 100/ 100 =100% 94/ 100 = 94% 12-122-254-230.attens.net [12.122.254.230]

0/ 100 = 0% |

15 --- 100/ 100 =100% 94/ 100 = 94% 206.16.68.50

0/ 100 = 0% |

16 35ms 6/ 100 = 6% 0/ 100 = 0% 12.129.209.68

Trace complete.

Here is an ipconfig as well

Windows IP Configuration

Host Name . . . . . . . . . . . . : logan-pc

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

Physical Address. . . . . . . . . : 60-36-DD-51-DA-66

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230

Physical Address. . . . . . . . . : 60-36-DD-51-DA-65

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::4052:9fc1:df6a:b8ef%7(Preferred)

IPv4 Address. . . . . . . . . . . : 10.0.0.13(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Friday, June 6, 2014 2:47:14 PM

Lease Expires . . . . . . . . . . : Saturday, June 7, 2014 4:15:13 PM

Default Gateway . . . . . . . . . : 10.0.0.1

DHCP Server . . . . . . . . . . . : 10.0.0.1

DHCPv6 IAID . . . . . . . . . . . : 123746013

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-78-FA-5C-60-36-DD-51-DA-65

DNS Servers . . . . . . . . . . . : 10.0.0.1

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3c38:3c0:f5ff:fff2(Preferred)

Link-local IPv6 Address . . . . . : fe80::3c38:3c0:f5ff:fff2%3(Preferred)

Default Gateway . . . . . . . . . : ::

DHCPv6 IAID . . . . . . . . . . . : 285212672

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-78-FA-5C-60-36-DD-51-DA-65

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{75F3731E-501B-4BA4-88E8-DD8A2B7C7DFA}:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter # 2

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Any help would be greatly appreciated.

0 Kudos
4 Replies
Allan_J_Intel1
Employee
89 Views

Thanks for joining the Wireless Networking community.

I would like to know what happens when you try to ping the router. I need to check if there is data loss between your computer and the router.

You may try the following commands

ping -n count IP address

ping -t IP address

Please share the results.

Allan.

lwilh
Beginner
89 Views

Ping reply for command: ping -n count IP address resulted in the prompt saying -n was a "bad value for option -n, valid range is from 1 to 4294967295"

Ping reply for command: ping -t IP address

First results are the default gateway.

Second are the preferred.

Pinging 10.0.0.1 with 32 bytes of data:

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=2ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=2ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=4ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64

Reply from 10.0.0.1: bytes=32 time=7ms TTL=64

Reply from 10.0.0.1: bytes=32 time=5ms TTL=64

Reply from 10.0.0.1: bytes=32 time=25ms TTL=64

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out. continued for many more lines and was starting more.... I had to stop the prompt

Pinging 10.0.0.13 with 32 bytes of data:

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

Reply from 10.0.0.13: bytes=32 time<1ms TTL=128

This one just kept going as well.

LPerr3
Beginner
89 Views

I am having this *precise* problem, Ender - and no help in sight it seems. Same results as you, but with my machine's ID info.

Why must this be so difficult??

Kevin_M_Intel
Employee
89 Views

Hi Guys,

Thank you for sharing all this information with us. There are some troubleshooting steps I would like you to do:

  1. How far are you from the router? How is the connection when standing next to the router? Is there a strong signal?
  2. Have you tried updating the router's firmware?
  3. Are there other wireless/Bluetooth devices between the router and your computer? Can you try as troubleshooting steps, turning them off?
  4. Change your encryption settings on the router.

Here you have a link that contains important information about that.

http://www.intel.com/support/wireless/wlan/4965agn/sb/CS-028449.htm http://www.intel.com/support/wireless/wlan/4965agn/sb/CS-028449.htm

Kevin M

Reply