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JGome24
Beginner
884 Views

Dual Band Wireless-AC 3165 stops working after comgin back from sleep mode on Windows 10

I am running Windows 10 on a new factory HP Envy desktop that came with the Intel wireless 3165 chipset. I have downloaded the latest drivers as of 12/11/2015 version 18.21.0.2 dated 9/24/2015.

The wifi adapter otherwise works fine but when the computer goes into sleep mode, the wifi adapter stops working when the computer wakes up. I have to manually go to the adapter settings, disable, and enable. It then connects to wifi and continues to work properly. Obviously this is a problem and needs to be fixed. Any ideas on what could be causing it?

thanks

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1 Reply
ASouz7
Honored Contributor II
47 Views

Hello JoeG2015,

In this particular case there are some steps you can try in order to resolve this issue:

1. On Windows® 10, go to Control Panel >> All Control Panel Items >> Power Option >> System Settings >> Shutdown Settings and uncheck Turn on fast startup.

2. On control Panel >> All Control Panel Items >> Power Options - Select create a power plan and set it to Maximum Performance on both Battery and Pluged in.

You can also access the following solutions below as well:

http://www.intel.com/support/wireless/sb/CS-030709.htm?wapkw=wifi+recommended+settings Wireless Networking — What are the Recommended Settings for 802.11n Connectivity?

http://www.intel.com/support/wireless/wlan/sb/CS-034658.htm Intel® Wi-Fi Products — Quick Checks That Might Improve or Fix Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-034875.htm Intel® Wi-Fi Products — TechNote: Access Point Interoperability Issue with uAPSD

http://www.intel.com/support/wireless/sb/CS-029893.htm Wireless Networking — Frequently Asked Questions - Wi-Fi

http://www.intel.com/support/wireless/wlan/sb/CS-035591.htm Intel® Wi-Fi Products — Current Top 10 Frequently Asked Questions

http://www.intel.com/support/wireless/wlan/sb/CS-006321.htm Intel® Wi-Fi Products — Access Point (AP) Firmware Updates May Resolve Wireless Network Issues

http://www.intel.com/support/wireless/wlan/sb/cs-006205.htm Intel® Wi-Fi Products — Power Save Polling (PSP) Causes Connection Issues with Access Points

Another option as well would be to check here as well: http://answers.microsoft.com/en-us/windows/forum/windows_10-networking/wireless-adapter-not-working-... Microsoft - Wireless Adapter Not Working After Sleep