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Beginner
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Dual-Band Wireless-AC 7265 - This device cannot start. (Code 10) No wifi, but Bluetooth OK.

I have an Intel NUC NUC5i5MYHE with a clean install of Windows 10 64-bit (version 1903) and I've installed an Intel Dual-Band Wireless-AC 7265 M.2 chip and attached the antennas. Right from the get-go, Device Manager says: This device cannot start. (Code 10) {Operation Failed}

The requested operation was unsuccessful.

 

The Windows Event Viewer shows the errors under System:

  • Intel(R) Dual Band Wireless-AC 7265 : The version number is incorrect for this driver.
  • Intel(R) Dual Band Wireless-AC 7265 : Could not allocate the resources necessary for operation.

I tried other solutions, downloading all the latest drivers, updated the BIOS, etc. but still nothing works. However the Bluetooth is working just fine, just not the Wi-fi. Do I have a bad chip?

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Super User
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Look here for validated part numbers for network cards for your 7265:

http://compatibleproducts.intel.com/ProductDetails?EPMID=84861

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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Attached image of chip. Model is 7265NGW

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