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NKesh1
Beginner
3,572 Views

Error code 0x1010: WiGig is Not Working.

I am using Lenovo ThinkPad T570. It was working well about 1 month ago. Suddenly it stopped working. I tried all advice given in thread but nothing worked. The latest version (WiDock_3.0.53144) is installed on my PC. Please advice!

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15 Replies
idata
Community Manager
650 Views

Hello NavneetKeshav,

 

 

We understand you're receiving an Error Code 0x1010 when trying to use your Wireless Docking.

 

 

1.Please share your WiGig logs.

 

2. Open the Wireless Dock Manager.

 

3. Open the help drop down (question symbol, top right).

 

4. Click on "About Intel® Wireless Dock Manager."

 

5. Click on Advanced Diagnostics.

 

6. Select to "Export info to file" at the bottom right. Save your file to a known location.

 

2. Intel® System Support Utility report

 

1. Download the latest https://downloadcenter.intel.com/download/25293 Intel® SSU

 

2. While connected to your WiFi network, run the scan for "everything."

 

3. Save and name the report.

 

 

We look forward to hearing back from you.

 

 

Best regards,

 

Carlos A.
NKesh1
Beginner
650 Views

Hi Carlos, Intel Corporation,

How would I share files and details? Can you please share email id?

idata
Community Manager
650 Views

Hello NavneetKeshav,

You can attach the files to your response.

However, if you're not comfortable posting them publicly, please let me know. I could send you an email for you to reply to.

Best regards,

 

Carlos A.
NKesh1
Beginner
650 Views

Here you go..! PFA.

idata
Community Manager
650 Views

Hello NavneetKeshav,

Thanks for these reports.

We can see that you're not using the latest drivers, lets begin by updating to the latest version. Since you're experiencing issues, let's do this through a clean installation:

1. Download the latest drivers and software, save it to a known location:

Bluetooth®: https://downloadcenter.intel.com/download/27622 Intel® Wireless Bluetooth® for Windows® 10 Version: 20.40.0

 

WiFi: https://downloadcenter.intel.com/download/27615 Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.40.0

 

Dock Manager: https://downloadcenter.intel.com/download/27490 Intel® Wireless Dock Manager Software Version: 3.0.53144

 

2. Under Programs and Features in the Control Panel, or Apps & Features in Windows* Settings, uninstall any instance of:

Intel® PROSet/Wireless Software

 

Intel® Wireless Bluetooth®

 

Intel® Wireless Dock Manager

 

*If prompted, choose to "discard settings."

3. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.

5. Reboot your computer.

6. Install the software and driver packages downloaded back in step one in the following order: Bluetooth®, WiFi, Dock Manager.

Let us know if the issue persists.

Best regards,

 

Carlos A.
NKesh1
Beginner
650 Views

I followed all given steps but it didn't work. I'm getting the same error.

Attaching new log files.

idata
Community Manager
650 Views

Hello NavneetKeshav,

 

 

Could you please try factory resetting and reconnecting your dock?

 

 

- https://www.intel.com/content/www/us/en/support/articles/000006193/network-and-i-o/wireless-networki... How to Factory Reset Intel® Wireless Dock

 

 

Let us know if this helps.

 

 

Best regards,

 

Carlos A.
NKesh1
Beginner
650 Views

I don't see any specific reset button. I see one power button in the top left corner of the docking station. I already tried to restart Docking station multiple times. I'm using Lenovo Docking Station.

Also, I don't think there is any problem with the docking station. It detects all connected monitors.

The Intel Wireless Dock Manager Software installed on my PC is not working.

Thanks,

Navneet

idata
Community Manager
650 Views

Hello NavneetKeshav,

The reset hole is located at the bottom of your docking station.

Source: https://download.lenovo.com/pccbbs/options_iso/tp_wigig_dock_ug_en.pdf ThinkPad* WiGig Dock User Guide

Please try this and let us know if it makes any difference. I believe this will help as error code 0x1010 may be related to firmware issues .

We will continue to investigate in the meantime.

Best regards,

 

Carlos A.
idata
Community Manager
650 Views

Hello NavneetKeshav,

 

 

We haven't heard back from you in a while. Has your problem been resolved?

 

 

Best regards,

 

Carlos A.
SShew
Beginner
650 Views

Navneet, did you get this working? i have the exact same issue with T470 which recently starting happening.

I've done everything, reinstall all drivers, reset the Wigig itself, etc.

I have not done a laptop reset, as I don't think this will work.

Please let me know.

SShew
Beginner
650 Views

Carlos i have the exact same issue with the T470.

I have done everything including reset, still getting 0x1010 immediately after running the application. Seems like it doesn't even try to connect to the wigig.

idata
Community Manager
650 Views

Hello SS44,

 

 

If you've already performed the full troubleshooting mentioned above, there's not much else left from our end to suggest. You may want to engage your computer manufacturer for hardware support.

 

 

As an alternative, you could perform a factory reset on your docking station, followed by installing an older release of the Intel® Wireless Dock Manager Software.

 

 

1. Uninstall your current Intel® Wireless Dock Manager Software.

 

2. Perform factory reset on your Wireless Docking Station.

 

3. Install an older release, such as https://downloadcenter.intel.com/download/26860 3.0.50135 or https://downloadcenter.intel.com/download/26507 3.0.32115

 

4. Make sure that your computer is in line-of-sight of the docking station, 4 feet (1.5 meters), and try to reconnect.

 

 

Best regards,

 

Carlos A.
NKesh1
Beginner
650 Views

Since it was not working at all even after performing all suggested steps, I stopped using intel wireless dock station.

Thanks,

Navneet Keshav

idata
Community Manager
650 Views

Hello NavneetKeshav,

 

 

We can highly recommend making sure to engage your computer manufacturer in regards to this problem as well, they may have more troubleshooting options as these are all OEM devices.

 

 

Best regards,

 

Carlos A.
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