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jprisco
Beginner
168 Views

Error updating Dual Band Wireless-AC 7265/Wireless Bluetooth

On daily basis Intel Driver & Support Assistant pushes notifications to update my Intel Dual Band Wireless-AC 7265/Intel Wireless Bluetooth only for the download/install to fail with message that it's not compatible with my system. Anybody having similar issue/knowledge of fix? Really need this constant harassment to stop.

Windows 10 Home, version 1909, OS build 18363.1082, 64-bit Intel i7-5500U CPU, on Dell Inspiron 7348

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3 Replies
Sebastian_M_Intel
Moderator
149 Views

Hello jprisco, 

 

Thank you for posting on the Intel® communities.   

 

I would like to let you know that the Intel® Driver & Support Assistant (Intel® DSA) will scan based on Intel's database, but will not check if your system allows or not generic drivers. The driver or software for your component might have been changed or replaced by the computer manufacturer (OEM). We recommend you work with your OEM before installing our driver so you don’t lose features or customizations. 

 

Based on the above, I will recommend you using the latest drver provided in the Dell's website

 

In case you want to use the Intel generic driver, try a clean manual installation:  

 

Step 1: Download and save the drivers on your computer: 

 

Step 2: Uninstall the Wi-Fi driver. 

  1. Uninstall your Wi-Fi driver. 
    1. Go to Device Manager
    2. Expand the Network Adapters category. 
    3. Right-click your Intel Wireless Adapter and choose to uninstall it. 
    4. Make sure to select the option to Delete the driver software for this device
    5. Repeat steps A through D until the option to Delete the driver software for this device is greyed out. 

 

2. Restart your computer. 

 

Step 3: Driver installation. 

Locate the drivers you downloaded back in Step 1. Run as administrator, and follow the wizard to completion. To Run as administrator right click over the file you downloaded and select the option to Run as administrator. 

 

In case that does not work, please provide the following:  

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. What is the exact driver version provided by the Intel® DSA?  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  

 

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.  


Sebastian_M_Intel
Moderator
144 Views

Hello jprisco,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
132 Views

Hello jprisco,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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