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Beginner
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Frequent connection loss with AC 9560 160MHz

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I have a laptop with an Intel AC 9560 160MHz wireless card.  With almost every use I lose network connectivity, usually while playing games.  When I lose connections I get Netwtw08 system errors 5002, 5005, and 5007.  They all say the network adapter has encountered an error and stopped functioning.  The adapter will usually recover on its own or just require a disconnect/reconnect and it works again but as you can imagine, especially when I'm in the middle of an online game, this is extremely frustrating.

I've searched for days for a solution and have tried everything I could find.  I've installed the latest driver for both my network adapter and the related bluetooth adapter.  I've checked with my OEM for drivers and tried those as well (they are older and don't resolve the issue).  I've turned off the "disable this device to conserve power" option.  I've opened the back of my laptop and cleaned out all the dust to resolve any possible overheating issues.  The only thing I've found that I haven't tried long term is turning my adapter 5GHz band to 20MHz only because doing that cut my network speed to a 1/3 of what it is normally, crippling my network speeds is not an option.

This seems to be a pretty common problem based on my online searches that has plagued this particular wireless card for at least a year.  I really need a solution.

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Super User Retired Employee
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According to the report, you do not have the Intel Bluetooth driver package installed. This can cause issues with Wireless operation, since they share hardware.

There are also newer drivers available. I would recommend that you uninstall your existing driver and then install the latest from Intel. Here are links to the latest packages:

  1. Bluetooth (install first): https://downloadcenter.intel.com/download/29789/Intel-Wireless-Bluetooth-for-IT-Administrators?produ...
  2. Wireless: https://downloadcenter.intel.com/download/29787/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad....

Hope this helps,

...S

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4 Replies
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Super User
121 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

Doc (not an Intel employee or contractor)
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Beginner
117 Views

SSU results attached.

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Highlighted
Super User Retired Employee
104 Views

According to the report, you do not have the Intel Bluetooth driver package installed. This can cause issues with Wireless operation, since they share hardware.

There are also newer drivers available. I would recommend that you uninstall your existing driver and then install the latest from Intel. Here are links to the latest packages:

  1. Bluetooth (install first): https://downloadcenter.intel.com/download/29789/Intel-Wireless-Bluetooth-for-IT-Administrators?produ...
  2. Wireless: https://downloadcenter.intel.com/download/29787/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad....

Hope this helps,

...S

View solution in original post

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Beginner
72 Views

Sorry it took me so long to respond, it took me a while to use the machine for an extended enough period of time after updating to check if the issue persisted.

It appears that following those steps exactly; uninstalling the driver completely then updating the bluetooth then most recent wireless drivers; has fixed the issue.

Thank you.

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