Wireless
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Frustrating disconnection issues when using an android hotspot with Intel wireless-AC 9260 adapter

Rich__
Beginner
140 Views

Hi,

 

Issue started when playing games using my computer. I live in a very rural location so the use of a mobile hotspot is essential for me. This has been a practical solution and has not had any issues until perhaps last month or so. Since then, every hour I get disconnected which causes me to lose progress in any online activity I am doing at that time. 

 

I searched for so long and discovered that it's to do with the DHCP lease time of the hotspot or adapter or something. I can now see when my hotspot will disconnect but I am unable to find anything to prevent this from happening. I don't know whether a windows update caused this or whether it's a driver from intel. Please help as this is driving me insane.

 

Details:

023e28aa522622fcae68b84ebe7df9da

9b646c42597f7b33bb8015e165c1baf0

Other answers have suggested users root their android phone but this is something I would not be comfortable doing, being so unknowledgable, and don't feel is neccesary as this issue was not prevelent for many years. 

 

Thanks in advance for any help, I can happily post any other information if required.

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3 Replies
DeividA_Intel
Moderator
122 Views

Hello Rich__,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Wireless-AC 9260.   

  

In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?  

2. Is the Bluetooth working?  

3. Is this a laptop or desktop computer? 

4. What is the brand and model name of the laptop or motherboard (if desktop)?

5. Have you performed any changes to the BIOS?

6. just to confirm, can you connect to a router/modem or to a different network?



Regards,  

Deivid A.  

Intel Customer Support Technician


DeividA_Intel
Moderator
91 Views

Hello Rich__,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
74 Views

Hello Rich__,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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