Help with LSO Triggers - Connection Drops

[WHYAHWHYA]

Hello everyone,

I’m experiencing a recurring issue where my PC randomly disconnects and reconnects to my TP-Link Deco X55 network, and keeps doing so for 10-15 minutes until i get a stable connection

Setup

OS: Windows 11

Wi-Fi Adapter: Intel AX200

Driver Version: 23.150.0.4 (updated to 24.20.2.1 and rolled back)

Router: TP-Link Deco X55 (Wi-Fi 6)

System model: Beelink SER5 Plus Mini PC,

What I’ve tried so far

I initially tried troubleshooting using ChatGPT by sharing logs from Windows Event Viewer and Deco logs. Based on the suggestions

1.Changed the following adapter settings:

Preferred Band → Prefer 5GHz

Roaming Aggressiveness → Lowest

Channel Width for 2.4GHz → 20 MHz only

Channel Width for 5GHz → Auto

Transmit Power → Highest

Throughput Booster → Disabled

U-APSD → Disabled

Fat Channel Intolerant → Enabled

802.11ax Mode → Disabled

Could someone help interpret the logs and identify the root cause?

Is this:

• A driver issue with the AX200?
• A compatibility issue with Wi-Fi 6 / Deco X55?
• Or a roaming/mesh-related problem?

furthermore, I'm also attaching DECO Log, which i notice the below lines gets repeated 192 times each within 9 minutes, i have redacted my MAC address

client_ifname:ath1, client_action:associate

client_ifname:ath1, client_action:disassociate

• Other devices on the same network are stable
• Issue is isolated to this client
• Signal connection (full)
• Mesh system (Deco) is using wireless backhaul

Any guidance or direction would be greatly appreciated.

[JeanetteC_Intel]

Hello WHYAHWHYA,

Thank you for contacting Intel Customer Support regarding your wireless connectivity issues with the Intel AX200 adapter. I understand you're experiencing random disconnections and reconnections to your TP-Link Deco X55 network, with the connection cycling for 10-15 minutes before stabilizing.

Based on your description, this appears to be a Wireless Connectivity Issue: Random Disconnection problem. Let me help you troubleshoot this systematically.

From the information you've provided, I can see:

• System: Beelink SER5 Plus Mini PC with Intel AX200. Please confirm this by sharing a screenshot(s) from your "system information", under system summary (on the right pane); look for "system manufacturer", "system model" and "BIOS version/date".
• Current Driver: 23.150.0.4 (you mentioned trying 24.20.2.1). *Please also confirm by sharing screenshot of your device manager > network adapters > right-click AX200, then check for properties > driver tab.
• Network Environment: Home setup with TP-Link Deco X55 mesh system
• Issue Pattern: Repeated associate/disassociate cycles (192 times in 9 minutes per your Deco logs)

Before we proceed, please note that this is an OEM device, we will try to assist you with general troubleshooting steps even if it’s something not traditionally covered in our support. However, if the issue still persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Kindly share the following details below for better diagnosis

1. When did this issue first start occurring? Was there any recent system update, driver change, or network configuration modification?
2. Does this happen at specific times of day or consistently throughout?
3. Are you primarily connecting to 2.4GHz or 5GHz band when the disconnections occur?
4. Is the Intel® Wi-Fi 6 AX200 pre-installed on this system or has this component been replaced/or upgraded at all?
5. Does the issue (connection drop) also happen when connected directly to your home network?
6. Kindly check your Windows Event Viewer if there are any errors noted.

Since you're using a mesh system with wireless backhaul, the frequent associate/disassociate pattern suggests potential roaming or band-switching issues. Let's optimize your settings:

1) Recommended Adapter Settings Adjustments:

- Preferred Band: No Preference (instead of Prefer 5GHz)

- Roaming Aggressiveness: Medium (instead of Lowest)

- 802.11ax Mode: Enable (you currently have it disabled)

- Wireless Mode: 802.11ax

- Fat Channel Intolerant: Disabled (you have it enabled)

2) Additional Diagnostic Steps

1) Check WLAN AutoConfig Service:

• Press Windows + R → type "services.msc"
• Find "WLAN AutoConfig" → ensure it's running and set to Automatic

2) Disable Power Management:

• Device Manager → Network Adapters → Intel AX200
• Properties → Power Management → Uncheck "Allow computer to turn off this device"

3) Network Reset (if above steps don't resolve):

• Settings → Network & Internet → Advanced network settings → Network reset

4) Given your Deco X55 setup:

• Disable Fast Roaming in Deco app if enabled
• Set a fixed channel for both 2.4GHz and 5GHz bands instead of Auto
• Consider separating 2.4GHz and 5GHz bands temporarily for testing

5) Please try the clean driver installation first, then apply the recommended adapter settings.

• You may use the latest Intel driver (generic) version 24.20.2.1
  • Please be aware that driver version 24.20.2.1 is the last available version of the wireless drivers for these products. This software has been End of Life and no additional support will be provided to these drivers.
  • We recommend you contact your system manufacturer prior to installing our software or drivers, as they may provide software or drivers specifically configured for your system.

If the issue persists, I'll need to review your attached log files (LSO Triggers.xml and DECO LOG.log) for deeper analysis.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[WHYAHWHYA]

Hello Jeanette.

Thank you very much for getting back to me, and here are the answers to your questions and screen shots attached.

1- I really can't recall, but if I have to guess, it was around the time when my DECO Mesh system had a firmware update in JAN 2026

2- the cycle is random, some days, it cycles one time with very short burst, while other days it cycles up to 3 times (example on 13th, LSO was only triggered twice, once at 16:50 and once at 20:24) i have attached the log so you can see the cycles yourself in a csv file .

3- can't confirm but most likely 5G 

4- Original Wi-fi adapter the came pre-insalled 

5- Have not tried that tested that.

6- i don't see any errors in the event viewer, the filter i use are (Netwtw04, Netwtw10, Tcpip, WLAN-AutoConfig, WlanConn)

Further Inputs :

DECO X55 Setup:

1- Fast Roaming is already disabled

2- Wi-Fi channels can't be assigned manually, there is manual optimization which chooses the least congested channel, but that only if I trigger the optimization 

3- separating bands is not an option on deco, but I can force devices to a specific band 

Clarifications:

Do you want me to start diagnostics steps 1,2 then 3 and if it doesn't resolve the issue move to a clean install with the latest update?

[JedG_Intel]

Hi WHYAHWHY,

Thank you for providing the requested information along with your inputs. This will certainly help us move forward. For clarification, please perform steps 1 and 2 first. If the issue is still observed, proceed with step 3. Should the issue persist after that, please proceed with performing a clean installation.

If you have any questions, please let us know.

Best regards

Jed G.

Intel Customer Support Technician

[WHYAHWHYA]

Hello Jed,

At the time of writing this reply I proceeded with diagnostics steps 1 & 2 including disabling power management for the adapter.

I have also cleared the events log so i can better monitor the situation.

ill report back withing 48H with my findings 

[JedG_Intel]

Hi WHYAHWHY,

Thank you for your efforts. Kindly keep us posted on the results so we can look into this further if necessary.

If you have any questions, please let us know.

Best regards

Jed G.

Intel Customer Support Technician

[WHYAHWHYA]

Hello Jed, 

Here is the log after 48H, I'm still getting the random disconnects. 

This is after applying steps 1 & 2

Shall I proceed with step 3? Network Reset?

Regards

Yahya

[JeanetteC_Intel]

Hello WHYAHWHYA,

Thank you for sharing the update.

Yes, please proceed with steps 3 & 5, network reset and clean installation of the latest driver, OEM drivers (recommended - from Beelink) and/or Intel (generic drivers).

Please let me know if the issue persists, so we can proceed with further investigation of the issue. Kindly include screenshots of your system information (showing the system manufacturer, system model, BIOS version and OS version) and a screenshot of your device manager (network adapters > Intel® Wi-Fi 6 AX200 > Properties > Driver's tab).

Looking forward to your next reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[WHYAHWHYA]

Hello JeanetteC,

So, i proceeded with step 3, network reset and cleared the events log to monitor the connection status, 

**I have not changed any adapter settings upon network reset**

what I have noticed after the reset is that the driver version for the Wi-Fi adapter changed to 24.20.0.4 from 23.150.0.4

Should i proceed with Step 5 immediately or wait a few days to check if the issue persists 

[JeanetteC_Intel]

Hello WHYAHWHYA,

Thank you for sharing this update. Please monitor the connection status after implementing the changes. If the issue persists, please proceed with step 5.

Please keep me posted on the results.

Best regards,

JeanetteC.

Intel Customer Support Technician

[WHYAHWHYA]

Hello,

Following the network reset and driver update, I am now noticing more frequent connection drops. Please find the attached logs.

Between 4/24/2026 4:55:03 AM and 4/24/2026 5:03:44 AM:

• 6062 – LSO was triggered: 27 times
• 7021 – Connection telemetry fields and analysis usage: 3001 times
• 7003 – Roam Complete: 567 times

Between 4/24/2026 6:50:56 AM and 4/24/2026 6:51:02 AM:

• 6062 – LSO was triggered: 0 times
• 7021 – Connection telemetry fields and analysis usage: 6 times
• 7003 – Roam Complete: 2 times

Between 4/24/2026 5:28:13 PM and 4/24/2026 5:36:29 PM:

• 6062 – LSO was triggered: 26 times
• 7021 – Connection telemetry fields and analysis usage: 1442 times
• 7003 – Roam Complete: 2842 times

I will now proceed with Step 5 (clean installation). I will also clear the logs to monitor the behavior more accurately and report back within 48 hours.

Additionally, if the issue persists, I will connect directly to the main router (Huawei HG8245W5) to help determine whether this is a compatibility issue with the mesh system.

[JeanetteC_Intel]

Hello WHYAHWHYA,

Thank you for the comprehensive update and attached logs. The log data confirms the connection instability issues you're experiencing.

Based on these findings, I highly recommend proceeding with Step 5 (clean installation). Your strategy to clear the logs and test direct connectivity with the Huawei HG8245W5 router is excellent for isolating potential mesh system compatibility issues.

We look forward to your next update within 48 hours. The clean OEM driver installation should provide significant improvement for these connection drops. If issue persists, then you may try the latest Intel driver (version 24.20.2.1).

Feel free to contact us if you encounter any challenges during the installation process.

Best regards,

JeanetteC.

Intel Customer Support Technician

[WHYAHWHYA]

Hi Jeanette,

Thank you for your support.

I have now completed a clean installation, followed by installing the Latest driver  and applying the Recommended settings for 802.11ac connectivity, as per the guidance.

Please note the following observation during the clean install process:

The “attempt to delete driver” step had to be repeated multiple times until Windows no longer prompted me with the option to delete the driver. During each attempt, Windows automatically installed different driver versions:

• 1st attempt: 23.100.0.4
• 2nd attempt: 23.40.0.4
• 3rd attempt: 22.150.1.1
• 4th attempt: 21.0.1.5

I will continue to monitor the situation and keep this thread updated within the next 24–48 hours

[JeanetteC_Intel]

Hello WHYAHWHYA,

We appreciate the thorough update and your completion of the clean installation steps as suggested.

Your detailed recording of these observations is very helpful and provides useful information about the installation sequence.

We're prepared to wait for your next status report during the 24-48 hour window you indicated. Please continue your monitoring and let us know your findings at your convenience.

Best regards,

JeanetteC.

Intel Customer Support Technician

[WHYAHWHYA]

Hello JennetteC,

I have attached the logs after clean install, they are more frequent with shorter bursts if u may say (Attached)

Time range of log:
April 24 → April 27, 2026

Total event counts:

• 6062 (LSO was triggered): 105
• 7021 (Connection telemetry): 9038
• 7003 (Roam Complete): 1396

Hourly breakdown (key periods):

Worst hour (~5:00 AM local time):

• 6062: 52
• 7021: 3414
• 7003: 20

Secondary activity (~6:00 AM):

• 6062: 11
• 7021: 144
• 7003: 1

Moderate activity (~9:00 AM):

• 6062: 10
• 7021: 59
• 7003: 11

Mostly stable hours (examples):

• ~2:00 PM → 6062: 2, 7021: 2, 7003: 2
• ~9:00 PM → 6062: 4, 7021: 31, 7003: 3

Next i have moved my Huawei HG8245W5 router to my pc to get at least 95% signal strength of 5G, ill start logging and revert back withing 24-48H

[JeanetteC_Intel]

Hello WHYAHWHYA,

Thank you for sharing this update. To proceed with further investigation, please check your email for our private message requesting additional information that may help. Be sure to check your inbox, as well as your spam and junk folders, as the message might have been directed there.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello WHYAHWHYA,

Thank you for working with us as we investigate this matter further.

Based on our analysis, the roaming problems appear to originate from your AP/Mesh network configuration rather than the wireless adapter itself. However, we'd like to start by exploring potential solutions on the adapter side.

Please try the following steps:

• Can you try disabling EnableChLoad4ApSelection and see if the issue would persist? This feature makes the wireless adapter prefer connecting to an AP with less traffic even if it is farther than the nearest AP currently connected to.
• On the Network adapters section, can you try disabling the "Phantom TAP-Windows Adapter V9".

I've located a recent article from TP-Link that directly addresses similar connectivity issues with Deco systems. Please review their recommendations at the link below:

• Fix Deco Disconnecting and Internet Instability Issues: https://www.tp-link.com/us/support/faq/2428/

You may also want to contact TP-Link support directly for assistance with implementing their recommended solutions.

Please let us know the results of these steps so we can proceed with further troubleshooting.

Best regards,

JeanetteC.

Intel Customer Support Technician

[WHYAHWHYA]

Hello JeanetteC,

Thank you very much for your support.

I am currently testing the connection while connected to a guest network, as suggested by TP-Link. It has now been 24 hours, and I am observing significantly fewer connection drops compared to when I was connected to the main mesh network. Please refer to the attached log for details.

I will now switch back to the main mesh network, apply your recommendations, and continue monitoring the situation. I will report back with my findings.

Regards,
Yahya

[WHYAHWHYA]

Hello Jeanette.

where is the option for "EnableChLoad4ApSelection" can't find it on device management page.

Regards

Yahya

[JeanetteC_Intel]

Hello WHYAHWHYA,

Thank you for the update. I've noted that you're experiencing fewer connection drops on the guest network over the past 24 hours. This information helps narrow down the issue.

Regarding the EnableChLoad4ApSelection setting you're looking for - this option can be found in your network adapter's properties:

1. Go to Device Manager
2. Expand Network adapters
3. Right-click on your wireless network adapter
4. Select Properties
5. Click on the Advanced tab
6. Look for "Channel-Load usage for AP selection" (this may also appear as EnableChLoad4ApSelection)
7. You can set this to Disable to see if it helps with connectivity stability

Have you had a chance to review the TP-Link article I shared? Their recommendations might complement the troubleshooting steps we're working through.

Fix Deco Disconnecting and Internet Instability Issues: https://www.tp-link.com/us/support/faq/2428/

I suggest contacting TP-Link support directly for assistance with implementing their recommended solutions.

Please proceed with the recommended settings and keep us updated on the results.

Best regards,

JeanetteC.

Intel Customer Support Technician

[WHYAHWHYA]

Hello Jeanette.

Yes, I had a look at the trouble shooting page, the only entry the co-relates to my issue is "Fix: Deco Network Is Stable but Specific Devices Drop Out" and in the steps it asks to force the device to connect to another satellite which I already did, but the issue still remained .

I now disabled "Channel-Load usage for AP selection" & "Phantom TAP-Windows Adapter V9" will monitor the situation and report back.

BR

Yahya