Issues related to Intel® Wireless Adapters and technologies
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.
6422 Discussions

How do I get Bluetooth to work with new N 2230 card?


I recently fitted a new Centrino Wireless N 2230 Wifi and Bluetooth card in my Acer Aspire Timeline X 4820T, running on Windows 8 Pro x64. The wireless appears to be working but the Bluetooth switch remains greyed out. I have installed the correct Intel software, been told by the tool that it's the right software, repaired, uninstalled and reinstalled. Still no Bluetooth. Can anyone help me to get Bluetooth to work?

0 Kudos
1 Reply

Hello cmykey,

I understand that you have some questions in regards of a replacement for the Intel® Centrino® Wireless-N 2230.

Please note that Intel Wireless Adapters are meant to be professionally installed by Original Equipment Manufacturer (OEM) technicians on certified systems only.

Your system is currently certified with the FCC in compliance with the International Special Committee for Radio Interference standards for radiated and conducted electromagnetic interference, installing any other adapter might void this certification, apart from the fact that an aftermarket adapter might not work correctly; in this regards Intel is precluded to provide any recommendation.

The fact that the Bluetooth portion of the adapter is not working clearly indicates that your system may not be electrically compatible with the adapter.

What we recommend and encourage is contacting the Original Equipment Manufacturer (OEM) to determine which product is approved for use in your computer.

Only your system manufacturer is entitled to provide the list of validated and certified adapters that are compatible with your system and the proper means to do the hardware exchange for you.

Installing an aftermarket wireless adapter in your laptop can cause several issues which may affect usage of the wireless adapter or laptop. Some of these issues may include the following:

- The OEM may have installed the wireless adapter with a lock to prevent installation of another adapter.

- Your adapter may not be electrically compatible with your laptop that may cause the adapter and/or your laptop to no longer function.

- Wireless hardware installation and use is subject to regulatory approval, and the adapter purchased may not support your local regulations.

For additional information, please check the following articles:

Intel® Centrino® Wi-Fi Products

Regulatory information regarding hardware installation or upgrade

http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm

Intel® WiFi Products - Why doesn't my laptop recognize my new Intel wireless adapter?

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm

We are sorry for the inconvenience.