- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have Dell Inspiron 7386 with an Intel AC9560 which is latest drivers/bios/Win10 clean install.
Whenever the PC goes into sleep mode and is woken again the network speed is only 20mbps(1.6Mbps) versus normal speed of approx 300mbps (40Mbps). The speed can be restored by resetting the adapter.
It is only sleep mode and 5G of the dual band
Dell have replaced the motherboard and the wifi adatper (twice).
How can I troubleshoot this problem. I have had Dell support for 5 hrs on a phone line with them remotely diagnosing, but no luck.
Thanks Richard
Link Copied
- « Previous
-
- 1
- 2
- Next »
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello RCham10,
Thank you for your response.
Is there a specific model number for the Plusnet Hub One AP?
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
No that is all. It is a Sagemcom unit and is a rebadged version of the BT Hub 5.
Hope that helps.
Richard
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
No that is all. It is a Sagemcom unit and is a rebadged version of the BT Hub 5 Type A I believe.
Hope that helps.
Richard
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello RCham10,
Thank you for confirming this information.
As soon as we have an update, we will post it here.
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello RCham10,
Based on the information provided, it seems that this is related to hardware. We recommend that you contact the Original Equipment Manufacturer (OEM) since they installed the motherboard and wireless adapter.
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
-
- 1
- 2
- Next »