Wireless
Issues related to Intel® Wireless Adapters and technologies
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How to keep the WLAN connected while the computer is sleeping

minminbuming
Beginner
184 Views

I want to keep the WLAN connected while the computer is sleeping. The WLAN network adapter for this computer is Intel(R) Wireless-AC 9462.

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3 Replies
DeividA_Intel
Moderator
160 Views

Hello minminbuming,  

  

 

Thank you for posting on the Intel® communities.   

  

 

In order to better assist you, please provide the following:  

 

  

 

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

 

· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  

 

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

 

· To save your scan, click Next and click Save.  

 

 

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

 

3. Is this a laptop or desktop computer? 

 

4. Have you update your drivers, operating system, and BIOS? 

 

5. Is this a recent issue?

 

6. Are you experiencing another issue relates to your internet connection?

 

 

 

 

Regards,  

 

Deivid A.  

Intel Customer Support Technician  

 

minminbuming
Beginner
153 Views

Thanks for your reply.

I have settled this problem. It is due to my system not supporting the S3 sleep state. 

Thank you again for your detailed reply.

 

DeividA_Intel
Moderator
148 Views

Hello minminbuming, 



Thanks for your response.



I do appreciate that you let me know the source of the issue, you can call us directly (it is an Intel device) or the device manufacturer to get more information and alternative steps.



Please keep in mind that this thread will no longer be monitored by Intel.  


  

  


Regards,  

  

Deivid A.  

Intel Customer Support Technician  


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