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JMuld2
Beginner
1,189 Views

I have been having problems with my wireless connection. It connects to wifi and will have wifi but after only a few minutes the connection will drop. If i disconnect and reconnect to wifi it will work again for a couple of minutes.

There are multiple devices connected to the wifi that are working fine, it seems to only be this laptop.

 

I was able to find this in logbook. I also attached the results of the SSU.

 

Device PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_59\4&283c8650&0&00E5 had a problem starting.

 

Driver Name: oem63.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Service: Netwtw04

Lower Filters: 

Upper Filters: vwifibus

Problem: 0x15

Problem Status: 0x0

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4 Replies
xaelith
Beginner
923 Views

I had a similar issue with my phone trying to connect to the 5GHz network on my router, and it turned out my phone didn't like that I had turned on band steering for the dual-band. Your laptop may have a similar issue, perhaps?

Wanner_G_Intel
Moderator
923 Views

Hello JMuld2, 

 

Thank you for submitting your question on this Intel® Community.

 

Were you able to check the recommendation provided by xaelith?

 

Please provide us with the following information to better assist you:

 

  • When did you start experiencing this issue?
  • Did something change in your environment? e.g. new router, new driver update, Windows update, etc.
  • What is the model number of your router/Access Point?

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
923 Views

Hello JMuld2,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
923 Views

Hello JMuld2,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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