ICPS Driver fails to install on laptop

[Ballern]

I successfully downloaded all drivers using the Intel Driver & Support Assistant, except for the ICPS driver (Intel® Connectivity Performance Suite (ICPS) for Intel® Wireless Products, and Intel® Connectivity Manager (ICM)). In the past, this was never a problem, but recently the installation fails every time.

I’m using an ASUS laptop with an i7-1260P processor, running Windows 11 and equipped with WiFi 6E. According to the manufacturer’s website, the ICPS driver should install successfully.

How can I resolve this issue?

[JedG_Intel]

Hello Ballern,

Thank you for posting on Intel Community Forum.

To address the issue effectively, kindly share the information below.

1. What is the full model of your laptop? If possible, kindly share the link to it.

2. What is the full model of the Wi-Fi adapter? Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

3. Are you having any connectivity issues?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Ballern]

Thank you for your reply. Please find below the requested information:

1. Laptop Model: Asus Zenbook 14 OLED UX3402ZA-KM064W

2. Wireless Adapter: Intel(R) Wi-Fi 6E AX211 160MHz

   • I have not made any hardware changes to the adapter.

   • All updates have been applied through Windows Update or Intel Driver & Support Assistant.

3. Connectivity Issue:

   • There are no issues with Wi-Fi connectivity.

   • However, I occasionally experience Bluetooth-related issues — such as intermittent disconnections, difficulties pairing, or paired devices not being detected.

I have attached the requested report below.

Thank you for your assistance, and I look forward to your guidance on resolving this issue.

[JedG_Intel]

Hello Ballern,

Thank you for sharing all this information.

I sent you an email to get additional details. Kindly check your inbox at your earliest convenience so I can proceed accordingly.

Best regards

Jed G.

Intel Customer Support Technician