Issue with Slow Download Speeds on Intel BE201 Wi-Fi Card

[AminAb]

Hello,

I recently purchased a laptop equipped with an Intel BE201 wireless card. I am experiencing a problem where the download speed is very low, while the upload speed is perfect.

I have tried all the troubleshooting methods suggested on Intel's support forums, but none of them have resolved the issue.

To confirm that the problem is with the internal card, I tested my internet speed using a separate wireless USB dongle on the same laptop. The speed with the dongle was excellent, which suggests the issue is specific to the BE201 card.

For your reference, I have also attached the system report generated by the Intel® System Support Utility (SSU).

[AminAb]

BE201:

Separate wireless USB dongle:

[Mike_Intel]

Hello AminAb

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the brand and model of the laptop?
2. Let me clarify, did you purchase this system as a brand-new unit?
3. Have you tried other access point or wireless router? If yes, are you getting the same speed?
4. What are the troubleshooting steps that you tried so far?
5. For me to review the hardware and installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AminAb]

Thank you for your prompt response.

As requested, please find my detailed answers below:

1. Laptop Brand and Model: Asus ZenBook UX3405CA

2. Purchase Status: Yes, I purchased it recently as a brand-new unit.

3. Other Access Points Tested: Yes, I have tried three different access points. All of them operate on the 2.4GHz band, and the slow download speed issue persists across all of them.

4. Troubleshooting Steps Performed: I have already tried several solutions based on my research in the forum:

   • Updated the wireless driver to the latest version available from the Intel website.

   • Also updated the driver from the Asus support website.

   • Performed a reset hardware components on the laptop.(community.intel.com/t5/Wireless/Wifi-driver-AX201-not-working/m-p/1563050#M51919)

   • Resetting Network Devices and Network Stack

   • Changed various wireless adapter settings and parameters to check for any improvement.

5. SSU Logs: As mentioned, I have already attached the SSU log file (send_to_intel.txt) to my initial forum post.

Given that the issue occurs on multiple access points and persists after extensive troubleshooting, it appears to be isolated to the laptop's hardware or its interaction with the 2.4GHz band. I would greatly appreciate it if you could analyze the provided SSU logs and advise on the next steps.

Thank you for your time and assistance.

Best regards,
AminAb