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Samz
Beginner
700 Views

If 'Intel Dual Band Wireless-AC 8260' doesn't work for Bluetooth, can I replace it with 'Intel Dual-band Wireless-ac 8265' inside a HP EliteBook Folio 1040 G3 ?

NOTEBOOK

- HP EliteBook Folio 1040 G3 (2017), Intel Core i5-6300U, RAM 8GB, 256GB SSD.

- Running on Windows 10 Pro, version 1809.

- ProdID: M5R97AV (sold in Switzerland).

- WIFI connection works fine.

- The AirPlan Mode is turned-off.

- The wireless physical button (top right corner) is turned-on.

 

INTERNAL COMPONENT

- It contains a card Intel Dual Band Wireless-AC 8260 (see Device Manager).

- This is the card Intel Model 8260NGW plugged in slot 72EMA on the motherboard.

- Based on its specs (URL below), this card provides WIFI-ac AND Bluetooth 4.2 connection.

https://ark.intel.com/content/www/us/en/ark/products/86068/intel-dual-band-wireless-ac-8260.html

 

PROBLEM

- The Bluetooth blue icon is missing in the Device Manager.

- No switch On/Off in Bluetooth Settings of Windows 10 Pro.

- So I cannot add a new Bluetooth devices in those Bluetooth Settings.

- The Bluetooth feature is missing or not working, and Troubleshoot Tool cannot fix this.

 

QUESTIONS

- Was there an HP EliteBook Folio 1040 G3 variant sold without Bluetooth feature ?

- Does my WIFI internal card (Intel 8260NGW) provide the Bluetooth feature (too) ?

IF YES: Why the 'Bluetooth Troubleshoot Tool' cannot detect/fix this problem ?

IF NO: Which WIFI+Bluetooth card can I buy to replace mine and fix this BT problem ?

This one: Intel Dual-band Wireless-ac 8265?

https://ark.intel.com/content/www/us/en/ark/products/94150/intel-dual-band-wireless-ac-8265.html

 

Fixing this internal BT problem, I will keep all my USB ports free of BT dongle.

Thanks and regards,

Sam

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1 Reply
AlHill
Super User
182 Views

You must work with HP on this. You cannot simply replace the wireless adapter as there may be problems:

https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki...

 

Doc

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