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Milor
Beginner
160 Views

Imposible actualizar driver bluetooth conintel update drive & support

Me detecta una actualizacion cuando no debería segun sus datos:

  • Driver version 21.80.0.3: For Windows® 10 using AX201, AX200, 9560, 9462, 9461, 9260, 8260, 18260, 8265, 18265 
  • Driver version 20.100.6.4: For Windows® 10 using 3168, 3165, 7265, 17265

 

No domino el idioma anglosajón pero deduzco que si estamos en el segundo caso no debería salir... sigue saleindo y no puedo cancelarlo.

 

  • Detalles del controladorActualización disponible
  • ProviderIntel Corporation
  • Version20.100.0.4
  • Date05/11/2018
  • Detalles del dispositivo
  • ManufacturerIntel Corporation
  • StatusOK
  • Device IdUSB\VID_8087&PID_0A2A&REV_0001

 

 

 

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5 Replies
AdrianM_Intel
Moderator
93 Views

Hello Milor,

 

Thank you for posting on the Intel® communities.

 

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel Community. 

 

Please run the following tool and attach the report generated. 

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

You might share us some screenshots of Intel® DSA behavior when trying to install the update on your system as well with the report we can check your current version.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

 

Milor
Beginner
93 Views

Me sale que debo actualizarlo.... no puedo ignorarlo (porque no se puede actualizar supongo que es por la version que tenemos).

AdrianM_Intel
Moderator
93 Views

Hello Milor,

 

Thank you for your reply.

 

I was checking the report provided in order to check the model of your system and drivers installed, I found out that model appears as Notebook P65_P67SE not sure if this is the model or if this is an HP, Dell, Asus, etc.

 

Just to confirm, is this the version that you see in device manager 20.100.0.4 Bluetooth?

 

You might try a clean installation of the application.

 

Try the following steps:

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

AdrianM_Intel
Moderator
93 Views

Hello Milor,

 

Were you able to check the previous post? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

AdrianM_Intel
Moderator
93 Views

Hello Milor,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

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