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DSmit104
Beginner
991 Views

Intel 8265 long term unresolved connection issues - many people with same issues, posts on Intel's community site, Microsoft's forums, Lenovo's site, reddit, et cetera. Is Intel aware of the problem, and will they ever fix it?

My gut instinct is that it is a compatibilty issue between certain Access Points or Wi-Fi routers and this Intel chip (in Windows 10). In my case Netgear R6250 (latest firmware). The fault is the same - connection breaks, I am told I am connected but no data flows. Does not affect other devices running 802.11 ac and g, 5GHz and 2.4GHz. Sometimes (but not always) Windows logs three faults in event viewer, in this sequence (along with many DNS fail errors)

Event log item 1

Intel(R) Dual Band Wireless-AC 8265 : The network adapter has returned an invalid value to the driver.

- System

- Provider

[ Name] Netwtw06

- EventID 5010

[ Qualifiers] 49152

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-02-15T16:28:57.108856000Z

EventRecordID 406

Channel System

Computer (Hidden)

Security

- EventData

\Device\NDMP2

Intel(R) Dual Band Wireless-AC 8265

000008000200380000000000921300C00000000000000000000000000000000000000000000000005744525657110000

 

Binary data:

In Words

0000: 00080000 00380002 00000000 C0001392

0010: 00000000 00000000 00000000 00000000

0020: 00000000 00000000 56524457 00001157

In Bytes

0000: 00 00 08 00 02 00 38 00 ......8.

0008: 00 00 00 00 92 13 00 C0 ....’..À

0010: 00 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 57 44 52 56 57 11 00 00 WDRVW...

 

Event log item 2

5007 - TX/CMD timeout (TfdQueue hanged)

- System

- Provider

[ Name] Netwtw06

- EventID 5007

[ Qualifiers] 49152

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-02-15T16:29:10.568325500Z

EventRecordID 408

Channel System

Computer (Hidden)

Security

- EventData

\Device\NDMP2

Intel(R) Dual Band Wireless-AC 8265

0000040002003400000000008F1300C00000000000000000000000000000000000000000000000001C00E701

 

Binary data:

In Words

0000: 00040000 00340002 00000000 C000138F

0010: 00000000 00000000 00000000 00000000

0020: 00000000 00000000 01E7001C

In Bytes

0000: 00 00 04 00 02 00 34 00 ......4.

0008: 00 00 00 00 8F 13 00 C0 ....�..À

0010: 00 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 1C 00 E7 01 ..ç.

 

Event log item 3

The network interface "Intel(R) Dual Band Wireless-AC 8265" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 1 time(s) since it was last initialized.

- System

- Provider

[ Name] Microsoft-Windows-NDIS

[ Guid] {cdead503-17f5-4a3e-b7ae-df8cc2902eb9}

EventID 10400

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2020-02-15T16:29:10.572911800Z

EventRecordID 407

- Correlation

[ ActivityID] {d59055ad-e3be-4f43-816f-49aef371582b}

- Execution

[ ProcessID] 4

[ ThreadID] 6600

Channel System

Computer - (Hidden)

Security

- EventData

IfGuid {d59055ad-e3be-4f43-816f-49aef371582b}

IfIndex 15

IfLuid 19985273102270464

AdapterName Intel(R) Dual Band Wireless-AC 8265

ResetReason 3

ResetCount 1

 

There now follows URLs to other posts made by other people who have experienced the exact same fault over the last 18 + months. Please note that I am not a programmer and I am a little in awe of people who are, but I can't help but feel that intel have been sat on their hands for too long with no resolution to this issue. I'll provide as much info as I can from my system, any logs requested of me, so COME ON!!! FIX IT!!!

https://forums.intel.com/s/question/0D50P00004QdfiGSAR/laptops-with-8265-cards-constantly-dropping-c...

https://forums.intel.com/s/question/0D50P0000490XjJ/ac-8265-5007-txcmd-timeout-tfdqueue-hanged?langu...

https://www.reddit.com/r/techsupport/comments/87sboq/please_help_me_figure_out_what_to_do_with_my/

https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/Ideapad-520-15IKB-Intel-Dual-Band-Wirele...

https://community.arubanetworks.com/t5/Wireless-Access/AP-325-and-Intel-8265-Win10-Connection-Issues...

https://forums.intel.com/s/question/0D70P0000069HIXSA2/the-network-interface-intelr-dual-band-wirele...

 

0 Kudos
11 Replies
DBamm
Beginner
787 Views

Thank you for addressing this issue, which is bothering me since over a year with a multitude of driver versions and no fix in sight. I seem to experience it after the PC wakes up from sleep.

The only temporal fix is for me, rebooting or deactivating and reactivating the adapter. The Router is the custom one from UPC (internet provider) in Austria.

Alberto_R_Intel
Moderator
787 Views

DSmit104, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

When did the issue start?

Does the problem happen at home or work environment?

 

Daniel Bammer: Thank you for posting in the Intel® Communities Support.

 

Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

 

Let me apologize for any inconvenience.

 

Regards,

 

Albert R.

Intel Customer Support Technician

DSmit104
Beginner
787 Views

Hi Albert, thank you so much for getting back to me.

 

The motherboard is MSI B250i Gaming Pro, with latest BIOS. It is almost 2 years old. We believe the issue has been around for a while but got worse, intolerable about a month or two ago. Since then, we've been borrowing a USB network adapter from another computer in the house. I can't think of any software changes we made at that time. The Intel wireless module came fitted with the motherboard, and it uses the M.2 form-factor. It is in a home environment. Two days ago, as a test, I formatted my boot disk and reinstalled Windows 10 from a usb flashdrive prepared with the Windows Media Creation Tool. The fault was apparent immediately after the reinstall, and after updating the wireless drivers.

 

Before I deleted my install of Windows a couple of days ago, I took a backup, so I could restore it for further diagnostic if necessary.

 

I occasionally use the PC with Ubuntu Linux. I didn't notice any problems there.

Alberto_R_Intel
Moderator
787 Views

DSmit104, Thank you very much for letting us know those details.

 

Even though you mentioned the Wireless drivers are up to date, we recommend to install the Wireless drivers provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform.

I looked in MSI's web site and the latest Wireless driver version available in there is version 21.60.1.0, please test that driver:

https://www.msi.com/Motherboard/support/B250I-GAMING-PRO-AC#down-driver&Win10%2064

 

If the problem persists, then we can always try to install the Intel® Genric Wireless driver version 21.70.0.6:

https://downloadcenter.intel.com/download/29362/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

Also, in the following link you will find some suggestions the advanced settings of the Intel® Wirelss card, please verify that information and let us know the results:

https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-io/wireless-networkin...

 

Some other customers have reported that by disabling the 802.11r (Fast Transition Feature) also seem to fix the problem, please disabling that feature in the Router or AP (Access Point), and test the connection again.

 

If you connect only this computer to the Wireless Network is the problem the same?

Do you have the option to test the computer with a different ROuter or Access Point?

 

Regards,

 

Albert R.

Intel Customer Support Technician

Alberto_R_Intel
Moderator
787 Views

hello DSmit104, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

 

Albert R.

Intel Customer Support Technician

DSmit104
Beginner
787 Views

Not as yet, since I've just changed a setting on the router, and I'm seeing how those changes affect the device. I noticed another computer (not using Intel wireless) was running on 802.11g speeds, not n and not ac, so I changed the router settings to have distinct SSIDs for the two frequency bands. So I am testing this out. The Intel device has had at least one instance of instability since I made the change, which was in the last five days.

 

Work in progress.

Alberto_R_Intel
Moderator
787 Views

DSmit104, Thank you very much for providing those updates.

 

Perfect, no problem at all, go ahead and take your time to test the systems and once you get the chance please let us know the results.

 

Regards,

 

Albert R.

Intel Customer Support Technician

Alberto_R_Intel
Moderator
787 Views

Hello DSmit104, I just wanted to check if you were able to test the systems and if you need further assistance on this matter?

 

Regards,

 

Albert R.

Intel Customer Support Technician

Alberto_R_Intel
Moderator
787 Views

Hello DSmit104, This is just to confirm if you were able to do the testings and if the issue still persists after that?

 

Regards,

 

Albert R.

Intel Customer Support Technician

Alberto_R_Intel
Moderator
787 Views

Hello DSmit104, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

 

Albert R.

Intel Customer Support Technician

AshySing
Beginner
13 Views

Hey Everyone,

 Thanks for sharing very useful links in the end of the post. Following one is very useful for me:

https://forums.intel.com/s/question/0D50P00004QdfiGSAR/laptops-with-8265-cards-constantly-dropping-c...redditimage 

Thanks Again

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