Intel AC 7260 not recognized in device manager

[JShor3]

I have a Clevo W150ERQ with an http://www.amazon.com/s/ref=nb_sb_ss_c_0_5?url=search-alias%3Daps&field-keywords=intel&rh=i:aps%2Ck:intel Intel Dual wlan/bluetooth http://www.amazon.com/Syba-ExpressCard-34mm-Gigabit-Network/dp/B017IDWJY6 network card AC-7260. A week or so ago I updated to windows 10 doing a clean install. I noticed right away that the bluetooth would randomly just turn off or I would drop the connection to my bluetooth mouse. Sometimes the http://www.ebay.com/sch/i.html?_odkw=monitor&_from=R40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40%7CR40&_osacat=11176&_from=R40&_trksid=p2045573.m570.l2632.R2.TR11.TRC1.A0.H0.Xmouse&_nkw=mouse&_sacat=3676 mouse would reconnect right away, other times I would have to use the physical buttons to turn off, then turn on the laptop bluetooth in order for the mouse to reconnect.

This happened sporadically and all drivers were up to date. The problem was annoying enough that I thought I would try to uninstall the device in device manager, take the http://www.amazon.com/Syba-ExpressCard-34mm-Gigabit-Network/dp/B017IDWJY6 networkcard out, restart windows, shut down, re-install the network card and let windows re-install the card drivers etc. However, when I put the card back in the computer the wlan is not recognized by the computer. The device does not show up under network adapters. But very strangely, the bluetooth DOES work and shows "http://www.amazon.com/s/ref=nb_sb_ss_c_0_5?url=search-alias%3Daps&field-keywords=intel&rh=i:aps%2Ck:intel Intel Wireless Bluetooth" in device manager.

I was careful to make sure the wires are connected properly. There are three wires labeled "wm1" "wm2" and "wm3". "wm3" was not originally used or connected to anything. (What is that ww3 wire for?)

How can it be that the bluetooth shows up but not the wifi? I should also say that I have a spare http://www.amazon.com/s/ref=nb_sb_ss_c_0_5?url=search-alias%3Daps&field-keywords=intel&rh=i:aps%2Ck:intel Intel 7260 card that I installed and it too did not work. I know that both network cards work (tested in another computer). So the problem has to be with the Clevo computer, either software or hardware.

Any advice is much appreciated.

[ASouz7]

Hello buckeyestargazer,

Is the Intel® Dual Band Wireless-AC 7265 native to your system? Looking at Clevo* W150ERQ manual: http://www.s-manuals.com/pdf/notebook/clevo/clevo_w150erm,_w150erq_service_manual.pdf W150ERQ SERVICE MANUAL - It does not mention this adapter as part of this specific system as you can confirm on page 15 of this manual on the section that says Communication. With that being said, we would like to inform you that Intel does not support integration which is when the orignal wireless adapater installed by factory is replaced for another one. Please access this link for further information on this matter: http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade and http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel® Wi-Fi Products — Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

We recommed that you contact Clevo* first, here is the link: http://www.clevo.com.tw/clevo_contact.asp?lang=en Clevo* Support in order to obtain the latest drivers.

On our best effort to assist you on this, you may do the following procedure:

1 - Download and save https://downloadcenter.intel.com/download/25513/Intel-PROSet-Wireless-Software-for-Windows-10 Intel® PROSet/Wireless Software for Windows® 10 File name: Wireless_18.21.0_e164.exe

2 - Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

3 - In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7260 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

4 - Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

5 - Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all the 3 driver components.

[JShor3]

Thanks for the reply. I am now nearly 100% certain the problem is the socket on the motherboard, after having consulted with a local computer repair shop.

[ASouz7]

buckeyestargazer,

Thank you for letting us know. If you need any information on this adapter you can consult here: http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth-brief.html PRODUCT BRIEF - Intel® Dual Band Wireless-AC 7265