Intel AC7260 limited access after sleep

[MZ4]

Hello,

I have Intel AC7260 and there is a problem: after every wake from sleep mode i have limited access and no connection to the Internet. I can't ping router and any device in the network... Sometimes helps to reconnect but most often I need to reboot :/ Can someone help me please?

[Jose_H_Intel1]

Well, I see hsk's scenario is very different from what kloana is describing. I wonder if the code 10 in device manager is general rule here but I would recommend contacting the Intel® support center so we can assist you with each individual case.

E-mail Support for:

• http://www.intel.com/support/mailform/networking/wireless/emailsupport.htm North America
• http://www.intel.com/support/mailform/networking/wireless/email_support.htm Rest of the world

[HKim49]

My situation is totally mirrored here

http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/Re-ThinkPad-S440-WiFi-problem/td-p/1293949/page/12 Re: ThinkPad S440 WiFi problem - Page 12 - Lenovo Community

Intel is a big company. Can they provide a working driver?

[Jose_H_Intel1]

I would like to follow up with some of you in order to collect more information and report it to engineering. If anyone is interested please send me a PM.

[jlee173]

I have the same problem with my Asus Ux32LN intel AC dual band 7260.

no connection available when the computer wakes from the sleep.

[Jose_H_Intel1]

I have sent PMs to some of you.

[Jose_H_Intel1]

We are interested in solving this issue but we will need information we can provide to engineering.

Nobody replied my PMs so if anyone is interested please contact me via PM or send an e-mail to the Intel wireless support team.

http://www.intel.com/support/mailform/networking/wireless/emailsupport.htm http://www.intel.com/support/mailform/networking/wireless/emailsupport.htm

[Jose_H_Intel1]

In case you have not already tried, here are the links for Intel® PROSet Wireless Software version 17.0.3:

• Windows 8.1 - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23942 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23942
• Windows 8 - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23943 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23943
• Windows 7 – http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23944 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23944

[HKim49]

I have installed the latest driver and the issue is still there.

[RS17]

I have exactly same problem with my dell vostro 5470 with intel wifi 7260.

After every third sleep mode I have limited access to the internet.

I have tried all drivers from 16.5.3.6 to 17.0.3, but still the same issue.

It was happend after update to Windows 8.1 pro x64.

- uAPSD and HT mode are disabled

Intel please solve this problem ASAP.

[CE3]

I had the same problem using an AC7260 on Win 8.1 and I solved uninstalling all Intel wireless solution (software + drivers) and installing only the drivers package (17.0.3.2).

Give it a try and see if it works for you.

[HKim49]

My installation is driver only. Older versions have been purged by pnputil.

The problem is still there.

[RS17]

Now I installed only drivers 17.0.3.2. I better like before, I loose contection after avery 10 sleep mode.

It is still no perfect, my other 4 years old laptop have better contection.

I wait for solve problem by intel.

[Jose_H_Intel1]

We are working on a new driver. I will keep you informed.

[jfett1]

Joe_Intel,

I'm using the latest driver (17.0.5) and this is still occurring.

I have the Intel Dual Band Wireless AC 7260. Isn't this your flagship wireless card?

I have a Razer Blade 14 (2014 Model)

Windows 7 Ultimate x64 SP1

Please reply if a true fix for this issue is imminent.

[jfett1]

Does anyone care that this issue has never been fixed?

[Cde_G]

Ssshhhhhh!! You're not supposed to say it out loud. Intel needs to pretend that You're the ONLY one having the issue and that CLEARLY the issue is with YOUR unique configuration and of course Intel is in NO wat at fault LOL!

[Jose_H_Intel1]

I am really sorry you are still experiencing this issue. We will take a look into it.

[MSche10]

same issue here with latest driver on a Dell XPS15 9530 Windows 7 Pro.

I wrote a batch which deaktivates the wlan adapter and aktivate it after sleep.

@echo off

rem ================================================================

::

:: Wlan Adapter Reset

:: Version 1.0.1.2014.07.10

::

rem ================================================================

@echo der Wlan Adapter wird deaktiviert

netsh interface set interface Drahtlosnetzwerkverbindung disable

rem ================================================================

::

:: Wir geben dem Adapter etwas Zeit zum deaktivieren

::

rem ================================================================

@echo Wir geben dem Adapter etwas Zeit zum deaktivieren

timeout /T 5 /NOBREAK

rem ================================================================

::

:: Adapter wieder aktivieren

::

rem ================================================================

@echo der Adapter wird wieder aktiviert

netsh interface set interface Drahtlosnetzwerkverbindung enable

rem ================================================================

::

:: Alle Aufgabe ausgeführt. Der Wlan Adapter sollte sich

:: jetzt wieder mit dem Router verbinden.

:: Sollte dies nicht der Fall sein, dann diese Datei

:: noch einmal ausführen.

::

rem ================================================================

pause

You can copy&paste the code into a new .bat file. (Create it with Notepad)

Create a shortcut onto your Desktop and give it administrative rights. (settings -> advanced settings)

Also you may have to change the name of the adapter "Drahtlosnetzwerkverbindung" to your needs.

[jfett1]

Thank you for this Mordewal.

That being said, I do not wish Joe_Intel, or Intel in general, to take this workaround you've created to mean they should be more lax with developing a fix. It's an unacceptable bug. Not everyone knows how to disable/enable their Wifi adapter, nor do they know how to take your code and create a .bat file out of it - nor should they have to.

Intel - if you're listening, we still want a real driver fix!

Thank you.

.

[jfett1]

Joe,

May I have an update on the status of this defect?

Thank you

[Jose_H_Intel1]

I agree the above workaround should not be seen as a definitive solution.

After revising the whole discussion I believe we can agree that it happens in multiple Windows* operating systems as well as different brands of systems; however, more information is needed for our engineering department to properly identify and fix the issue. We need to collect this information individually.

Unfortunately, I did not receive a single reply to the PMs I sent May 9th and at this moment is not possible to send PMs but you can report your issue to your nearest support center and make reference to this thread.

US

• Phone: 1-916-377-7000, Monday – Friday, 07:00 to 17:00 (US Pacific Time)
• http://intelsupportchat.force.com/icslivechat Live Chat
• http://supportmail.intel.com/scripts-emf/welcome.aspx?id=1783 E-mail Support

Worldwide

http://www.intel.com/p/en_US/support Intel Customer Support

Something else that would be good to know:

Is everybody experiencing the code 10 error in device manager at the time the issue occurs?

Was the Intel® wireless adapter installed by the system manufacturer?