Intel AX201 Wi-Fi Adapter Keeps Disappearing (Code 10 / Code 43) on ASUS TUF F15 (2023) Tried Everyt

[Phantom2]

Specs:

• Laptop: ASUS TUF F15 (2023)

• GPU: NVIDIA 4060

• CPU: Intel i7-12700H

• Wi-Fi Adapter: Intel(R) Wi-Fi 6 AX201 160MHz

• Firmware / BIOS Version: FX507ZV4.329

• OS: Windows 11 (fully updated)

Issue:

Every few days, the AX201 Wi-Fi adapter fails with either Error Code 10 or Error Code 43, and the Wi-Fi icon disappears completely. In Device Manager, the adapter shows a yellow warning icon.

But sometimes the adapter works fine for 3–4 days, then suddenly disappears again. I don't believe it's a hardware failure (like a burned chip) because it works flawlessly in between.

As someone who paid $1600 for this laptop, this is incredibly frustrating.

What I’ve Tried (Extensively):

Yes, I understand what I’m doing — I’ve followed each step carefully and verified every change.

1. Hard Reset:

   • Removed all power sources

   • Held the power button for 45+ seconds

   • Rebooted

2. Driver Reinstall (Clean):

   • Uninstalled Wi-Fi and Bluetooth adapters from Device Manager

   • Deleted drivers

   • Reinstalled cleanly

3. Power Management Tweaks:

   • Edited registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PlatformAoAcOverride = 0

   • Toggled all permutations in Device Manager → AX201 → Power Management tab (checked/unchecked “Allow this computer to turn off...” etc.)

4. Network Reset/ Factory Reset/ all kinds of reset there are in settings

5. BIOS Reset

6. Complete wiped Windows and reinstalled

I'm now relying on an external USB Wi-Fi adapter, which is significantly worse in performance. Pls help me. I am feeling very hopeless. I am a college student and can't afford a new laptop.

[JedG_Intel]

Hello Phantom2,

Thank you for posting on Intel Community Forum.

I appreciate your effort on providing a detailed description of the issue and the troubleshooting steps you have performed so far. For me to investigate further, please share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Do you remember if this issue happened after a new OS update or Wireless driver update?

3. Is this a laptop or desktop system?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[Phantom2]

Hey Jed,

Thanks for replying.

1.   Yes everything used to work flawlessly before. I can't pin point the exact date but this issue first started out of the blue 4 months     back. Initially, a simple restart would sort it out but slowly it became more frequent and now it is persistent. 
2. I can't pin point exact root of the cause but I don't remember manually updating drivers or software before this problem started. I am not sure about auto updates although.
3. Laptop
4.  I had the ASUS official support install an extra SSD more than a year before. I have never swapped any adapter or made any hardware  modifications on my own. But the problem surfaced about 4 months back.

I have attached the requested logs. 

PS: CLoudflare is not an issue I have been using that for more than 1.5 years 

Best Regards,

Phantom

[JedG_Intel]

Hello Phantom2,

Thank you for sharing all this information. Upon review, it appears that you are utilizing drivers from Intel. Please be advised that we recommend using the drivers from the OEM as it is already customized by the manufacturer to be fully compatible with your system.

With this in mind, kindly follow the outlined steps below.

1. Download the driver version V23.130.1.1 and perform a clean installation

2. If the issue persist, download the generic driver 23.150.0 again and perform a clean installation

3. Update the BIOS to the latest version 329

For additional assistance, you may find this article helpful: Error Codes 10, 22, 28, 31, 43, or 45 in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Phantom2,

I'm checking to see if you were able to try the recommendations I posted. Please let me know if you need further assistance so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Phantom2,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician