Intel BE201 320 mhz card keeps restarting/rebooting itself and causing disconnects at random

[GuilhermePereira]

I am basically having the exact same issues in this thread: 
https://community.intel.com/t5/Wireless/Intel-BE200-320-mhz-card-keeps-restarting-rebooting-itself-and/m-p/1723689

WiFi keeps disconnecting randomly and I don't know how to solve it.

[JeanetteC_Intel]

Hello GuilhermePereira,

Thank you for posting in Intel Communities.

To get a clearer picture of what's happening and find the right fix, I'd appreciate detailed answers to these questions:

1. Was everything working properly before this started?
2. If yes, what were the changes made before the issue appeared?
3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
4. What troubleshooting steps have you tried so far?

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[GuilhermePereira]

Thank you for your response.

1. The laptop is new and always had the problem

2. -

3. Original

4. Uninstalling and installing drivers, messing with the settings of the adapter. 

Best regards,

Guilherme Pereira

[JeanetteC_Intel]

Hello GuilhermePereira,

Thank you for your response and the information provided.

I've sent you a private message via email with additional details and questions that we couldn't post publicly due to privacy considerations. Please check your email inbox, spam, and/or junk folders for this message, as it contains important information we need to help resolve your issue.

Once you've reviewed the email, please respond with the requested details so we can proceed with the next steps.

Thank you for your cooperation.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello GuilhermePereira,

Thank you for providing the detailed information and the SSU log file. I've reviewed your responses, and the driver details you've shared.

I want to set proper expectations since this involves an OEM (branded laptop) device. Please understand that our support may be limited as we're not familiar with the specific technologies, settings, customizations, and proprietary features that your laptop manufacturer has implemented. However, I'll do my best to help resolve your concern.

Based on your troubleshooting results and the driver information, I can see there may be a driver compatibility issue. Since the connectivity problems persist across different networks (home network and phone hotspot) while other devices work fine, let's proceed with a clean driver installation.

Please choose one option:

Option 1: OEM Driver Installation (Recommended)

• Download the latest Dell OEM wireless driver (version 36.25.3250, A23)
  • I recommend starting with the OEM driver (Option 1) as it's specifically optimized for your Dell system.

Option 2: Intel Driver Installation

• Download the latest Intel wireless driver (version 24.0.2.1)

Note: Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered features, incorporated customizations, or made other changes for better compatibility with their product
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system
  • Source: Where to Obtain an Intel® Wireless Adapter Driver for an OEM Product?

Perform a clean installation of your preferred driver.

The apply the Recommended Settings for 802.11ax Connectivity.

Let me know how it goes.

Best regards

Jeanette C.

Intel Customer Support

[JeanetteC_Intel]

Hello GuilhermePereira,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards

Jeanette C.

Intel Customer Support