Intel DSA and latest BT update installs over and over

[drezprime]

I woke up to a BT update to 22.100.1.

DSA says I'm running 22.100.0.4

The update runs and updates to the new version but the DSA keeps telling me I'm running 22.100.0.4  and device manager confirms that.

However running the update again I get asked if I want to update from 22.100.1.1 to 22.100.1.1 so the update did something that either didn't work or the DSA doesn't like.

I even tried to manually install the BT update and got the same message.

Could someone look in to this and see why it updates but the DSA wont "see" that it updated?

[David_G_Intel]

Hello @drezprime

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Did you restart your computer already?
• What is the model of the wireless card?
• What operating system and build do you use?
• Did this new wireless driver start any WiFi or Bluetooth issues?

Regards, 

David G 

Intel Customer Support Technician  

[drezprime]

Yes restarted it and the orange bubble came back saying the same BT update was there

BT model is USB\VID_8087&PID_0A2B\5&39af3bb1&0&13 (DSA just says intel wireless BT version 22.100.0.2)

The wifi model is Intel dual band wireless-ac 8265 but it didn't get updated or have a driver update, just BT

Windows 10 pro 21H2

there are no issues, BT and WIFI seem to work but I dont use wifi on this desktop, I have a hardwired gig connection and those drivers dont ever seem to get updated through DSA.

[David_G_Intel]

Thank you for the update, to get a better understanding please share with us the Intel® System Support Utility (Intel® SSU) results:

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician  

[drezprime]

Here you go.

This is happening on multiple machines with the same x299 motherboards.

[EJHonda]

Same issue here.  WiFi works fine; don't really use BT on this laptop.  Ran the scan as requested of the OP:

Dell Latitude 5550 laptop running Windows 10 Pro 21H2 build 19044.1415

[Bastet]

Same for me on PC Specialist Windows 11 Pro.

I installed the Bluetooth update & it was successful but the driver & support program still showed I required an update.

[David_G_Intel]

@drezprime please try a Clean Installation of the Wireless Driver:

• Steps: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products.html
• Driver: https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html

Let us know if the issue persists.

Regards, 

David G 

Intel Customer Support Technician  

[drezprime]

Didn't work

still have the DSA issue with BT.

I uninstalled both wifi and bt devices, rebooted, and installed the latest drivers by hand, rebooted, bt resetup all my devices and DSA *STILL* says I have older drivers but when I click install it asks if i want to upgrade from 22.100.1.1 to 22.100.1.1

[David_G_Intel]

Thank you for the update. Please try reinstalling the Intel DSA using the Uninstaller

• https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

Install the latest version 21.7.50.3:

• https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

If the issue persists we will continue with the investigation, please:

• Zip all the IDSA files found at C:\ProgramData\Intel\DSA and attach to the thread for developers to root cause the issue.

Regards, 

David G 

Intel Customer Support Technician  

[User1588208111399269]

hi david g,

unortunately, using the newet DSA version does not stop the wrongful information about BT driver update

[drezprime]

Uninstalling and reinstalling didn't help.

Here's a zip of what is in my programdata\intel\dsa folder.  I have no ISDA files at all.  None in the whole intel folder in programdata.

[EJHonda]

Performing the uninstall and reinstall of the Intel DSA made no difference for me, either.

I've hidden the update for now to stop the prompts to update.

[jonestone]

Same for me on Windows 10 Pro.

I installed the Bluetooth update and it was successful but the Intel Driver & Support Assistant still showed I required an update from 22.100.0.2 to 22.100.0.2.

[BlackFly1]

Same here with Win11

Deinstalled DSA with tool linked above and reinstalled.

DSA show driver version 22.100.04 installed and when i install the recommendet driver update there is a window asking me to replace 22.100.1.1 with 22.100.1.1

After installation DSA still shows 22.100.0.4 installed and recommend me to install an update like nothing happened before

[David_G_Intel]

Thank you for the files @drezprime. We will investigate this and the updates will be posted on the thread.

Regards, 

David G 

Intel Customer Support Technician  

[David_G_Intel]

After further investigation the DSA detection portion was modified, please let us know if the issue persists or if it was resolved. 

Regards, 

David G 

Intel Customer Support Technician  

[jonestone]

It was resolved. Thank you.

[EJHonda]

Mine looks good now, too.  Thank you.

[drezprime]

it's fixed, now i need to get rid of picking windows 10 or 11 at the boot screen, cause I don't want anything to do with windows 11 and it's disgusting task bar and interface

[David_G_Intel]

Thank you all for the update, we're glad to know the changes helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G  

Intel Customer Support Technician