Intel DSA running but not working

[VincentS]

Intel DSA installed and is running, but when I click on it to ckeck for updates of my drivers, the webpage askes me to install the program. I tried repairing and re-installing it, but it didn't work. I guess something essential is not running and the webpage didn't found Intel DSA installed.

I'm running Windows 11 22H2 22624.1470 in Chinese Simplified. Below is what happens:

Log file included in attachments.

Unfortunately, I failed to find a topic of Intel DSA product so I put this under the topic of Intel wireless as in fact I am trying to get my wireless product's driver updated.

[VincentS]

I found something interesting. When I switched the language & region settings of the webpage into USA (English) instead of Mainland China (Chinese simplified), everything is just okay. But when I change the laguage back to Chinese simplified, the same problem occurred.

[Alberto_R_Intel]

VincentS, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In reference to this scenario, in the following link you will find troubleshooting steps to attempt in order to try to fix the issue with the Intel® DSA tool related to the driver installation:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

If the problem persists after that, in order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Was Intel® DSA working fine before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

If the issue remains, in order for us to do further research on this matter, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

And also please provide the logs requested in the following link:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[VincentS]

Well, everything is all right now after I switched the web page into English. Thanks for the support.

[Alberto_R_Intel]

VincentS, You are very welcome, thank you very much for letting us know those results.

Perfect, excellent, it is great to hear that everything with the Intel® DSA tool is fine now after switching the web page to English.

Still, I will send the feedback about this case to the proper department for them to be aware about your comments since the application should work with all the languages available.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

[VincentS]

Something interesting:

When I am using a proxy server from abroad, the page can be loaded in all languages including Chinese, but in my local network it cannot be loaded in Chinese.

[Alberto_R_Intel]

VincentS, Thank you very much for sharing those aspects.

Yes, that is very interesting. I will add those updates to the previous information you provided and send it to the proper department. 

You mentioned that you were able to find a workaround for this situation after switching the web page to English. Still, it is important to mention that we can do further research on this matter to try to find a possible solution for this scenario. In that case, in order for us to be able to do that, we need the logs from the tool and the SSU report. So, if you want us to try that, please provide that information so we can further assist you:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html

Regards,

Albert R.

Intel Customer Support Technician

[Andres_Intel]

Hello VincentS,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,  

Andres P.  

Intel Customer Support Technician

[VincentS]

Sorry for replying to the post so late.

The file `1.txt` saved by ssu.exe and the 3 folders in C:\ProgramData\Intel\DSA zipped in `Data.zip` are in the attachments.

[Andres_Intel]

Hello VincentS,

Thank you for your response, all the information provided has been really helpful.

We will start an investigation to provide you with further information as soon as possible.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello VincentS,

We have been working on the investigation, and this is a known issue that the Intel® Driver & Support Assistant developers are currently investigating. We haven't received a root cause yet so still under investigation.

Let me know if you have further questions

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello VincentS,

Were you able to check the previous post?  

Let us know if you still need assistance.

Best regards,  

Andres P.  

Intel Customer Support Technician

[Andres_Intel]

Hello VincentS,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Andres P.

Intel Customer Support Technician