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Intel Driver and Support Assistant: upgrade routine broken

bowlingblackberrycow
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Intel Driver and Support Assistant regularly tries to upgrade a version that was already upgraded. This has happened at least 3 times, so I am posting about this bug here.

Affected drivers are:

  • Intel Wireless Bluetooth for Windows 10 and Windows 11
  • Windows 10 and Windows 11 WiFi Driver for Intel Wireless Adapter

Hardware: Lenovo T14s

I tried multiple times to restart my PC. No effect.

See screenshot below where Intel Driver and Support Assistant suggests to upgrade Bluetooth driver from version 22.190.0.2 to 22.190.0.2

bowlingblackberrycow_0-1671698015561.png

 

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LeonWaksman
Super User
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Jean_Intel
Employee
1,472 Views

Hello bowlingblackberrycow,


If I may jump into the conversation, I would like to first thank you for posting on the Intel️® communities.


Regarding the issue you described, I would like to recommend you reinstall the Intel Driver and Support Assistant following these steps:


  • Uninstall Intel® DSA via Control Panel.
  • Delete all old log files from C:\ProgramData\Intel\DSA.
  • Uninstall Intel® Computing Improvement Program or Intel® Product Improvement Program via Control Panel.
  • Restart the system.
  • Download the latest version of Intel® Driver & Support Assistant.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Steven_Intel
Moderator
1,425 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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bowlingblackberrycow
1,416 Views

@Jean_Intel @Steven_Intel 

It fixed itself after a few days, so I was not able to verify your suggestions. It seems after a few days Intel Driver and Support Assistant updates the version numbers and is able to perform the check for the installed versions correctly. Thanks for your feedback, I will try next time in case it occurs again.

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Steven_Intel
Moderator
1,394 Views

Many thanks for your response.


I am glad to know the issue got solved. As for now, we will proceed to close this thread.


If you need any additional information, please submit a new question, as this thread will no longer be monitored.  


Best regards,


Steven G.

Intel Customer Support Technician.


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