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Intel 6E ax211 slow upload speed

vfrc993
Beginner
728 Views

Good day! 

I have desktop PC with Intel 6E ax211. Windows 11. Driver 22.160.0.3 (also same problems on new 22.180.0.4)

After first turn on everything worked fine, but in few days upload speed goes down (under 1 Mbps). I tried to reinstal drivers but nothing helped. So I decided to reinstall Windows 11. 

Just after reinstall everything worked fine, but again in few days - same problem - slow upload speed (from any WIFI hotspots from different iPhones and one more mobile router). BUT at the same time internet speed was fine on my old laptop.

And again I desided to reinstall Windows 11 with full formatting the entire ssd. Few days everything was fine but in few days - again same problem: slow upload speed from all devices. 

BUT at the same time internet speed on my old laptop is fine as always.

In addition I am adding 4 files

laptop 1, laptop 2 - internet speed from two different mobile operators and 2 different iPhones (on my old laptop)

desktop 1, desktop 2 - internet speed from same different mobile operators and iPhones on my PC

What can be the problem? 

 

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5 Replies
Alberto_R_Intel
Moderator
691 Views

vfrc993, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

When did you purchase it?

Did you build the PC?

You mentioned it was working fine, did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



vfrc993
Beginner
684 Views

Hello! 

What is the model of the motherboard? 

MPG Z690 CARBON WIFI 

 

When did you purchase it?

27 October 2022

 

Did you build the PC?

Yes

 

You mentioned it was working fine, did you make any recent hardware/software changes that might cause this problem?

No I don`t. 

 

The wireless card, did you purchase it separately or did it come installed on the computer?

Installed on the computer.

 

Does the problem happen at home or in the work environment?

Home 

 

SSU I am adding.  

Thank you! 

 

Alberto_R_Intel
Moderator
527 Views

vfrc993, Thank you very much for your response and for providing the SSU report.

 

Accroding to the details shown in the SSU report, the wireless driver version currently installed in your computer is: 22.160.0.3, which is provided by MSI and should be the proper driver for your system since that driver was customized by them to work with your specific platform.

 

Even though the Intel® wireless drivers are generic and they might or might not work with your specific machine, for testing purposes, please try a clean installation of our latest wireless driver version 22.180.0.4 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

 

In the link below, you will find the "Advanced Intel® Wireless Adapter Settings", where you will see suggestion son different settings for you to change and test to try to fix this problem of slow upload speed:

https://www.intel.com/content/www/us/en/support/articles/000005585/wireless/legacy-intel-wireless-pr...

 

Also, we recommend to get in contact directly with MSI support to confirm that the latest BIOS version is currently installed in your machine or to gather the instructions on how to update it:

https://www.msi.com/support

 

Once you get the chance, please let us now the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel
Moderator
462 Views

Hello vfrc993, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
376 Views

Hello vfrc993, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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