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JCray1
Beginner
5,346 Views

Intel® Dual Band Wireless-AC 7260 Driver 18.33.11.3 / Connectivity issues on Windows 10 RS3

So is the original issue discussed in this thread thought to have been resolved from Intel's perspective, Carlos?

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25 Replies
idata
Community Manager
1,270 Views

Hello jcray,

Is the issue still ongoing in your system?

 

If so, are you still using Creators Update (RS2), or have you updated to Fall Creators Update (RS3)?

 

Also, which driver or PROSet version are you using? Is the issue ongoing in PROSet 20.10.2 (Driver 18.33.11.2 for the 7260)?

Best regards,

 

Carlos A.
JCray1
Beginner
1,270 Views

Hi Carlos,

I now have Fall Creators Update (1709) and 18.33.11.3.

After your reply I checked and saw I have 1709. Checked for updates on the AC7260 in Device Manager and pulled down 18.33.11.3. Couldn't connect to my access point just like after sutto's network reset.

Then decided to uninstall Proset software, uninstalled and deleted all AC7260 drivers down to what comes out of a bare metal Win 10 install [17. something), ran cleanmgr.exe and then network reset. After reboot connected to access point fine. Upgraded to 18.33.11.3 from device manager. Remained connected to AP and lost connection after ~15 minutes. Same behavior as before but now I can connect again to the AP and I don't lose my connection after a few seconds.

Is no one else having these issues anymore? What changed in 1709 And 18.33.11.3?

j

idata
Community Manager
1,270 Views

Hello jcray,

This is different from the original issue of system hangs while IPv6 is enabled. We have branched your question into it's own thread so that we may address it directly. The original thread will remain linked above.

We would like to have the following information:

  1. What is the brand and model of your wireless access point?
  2. Is it possible for you to test by connecting to a different AP or network?
  3. Is this an enterprise, or home environment?
  4. Please generate an Intel® System Support Utility report.
    1. Download and run the http://downloadcenter.intel.com/download/25293 Intel® System Support Utility.
    2. Select to scan "everything," and run the scan while connected to your wireless network (if possible).
    3. Save the report and attach it to your reply.

Note: To enable attachments, make sure to switch to the advanced editor while replying.

Best regards,

 

Carlos A.
JCray1
Beginner
1,270 Views

Hi Carlos,

This isn't a new issue. Please see the original issue I described where I provided everything you are asking for now /message/486811# 486811 here. I really don't want to pull all of that information again.

The issue has not changed from what I described in my original thread. The only thing that has changed is that I am running Win 10 1709 and Intel AC7206 11.33.11.3.\

J

idata
Community Manager
1,270 Views

Hello jcray,

That definitely helps, it answers most of our questions. I didn't realize that was your original thread.

Could you still share an SSU report with the updated drivers, including third-party logs?

We would also like a fresh WLAN report:

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

 

2. At the command prompt, type netsh wlan show wlanreport

 

3. This will generate a wireless network report that's saved as an HTML file, generally saved to "C:\ProgramData\Microsoft\Windows\WlanReport\"

Although we've gathered some of this information before, the updated reports will help us further investigate the problem, as many of the environmental factors have changed and the issue persists.

Best regards,

 

Carlos A.
JCray1
Beginner
1,270 Views

Hi Carlos,

Here are the files. SSU is from yesterday. I also ran the wlan report yesterday but then in looking at it, saw what it could tell you. Since I didn't have much runtime with the new driver and the disconnection issue I ran wifi for a bit and just took the wlan snap shot now. The errors listed there are what I was seeing in the logs as well since the beginning.

idata
Community Manager
1,270 Views

Hello jcray,

 

 

Thank you for these logs. We're investigating this issue and will let you know if we need any additional information or have updates for you.

 

 

Best regards,

 

Carlos A.
idata
Community Manager
1,270 Views

Hello jcray,

 

 

We noticed that both the WLAN Report and the SSU were created while using the 18.33.9.3 driver for your wireless adapter.

 

 

Did you manually downgrade the driver from version 18.33.11.2?

 

If so, does the 18.33.9.3 version work better for you than the 18.33.11.2 driver?

 

 

Otherwise, please clean install the latest driver and share a new set of reports so that we may be able to reach out to our additional resources.

 

 

- https://downloadcenter.intel.com/download/27309 Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.10.2 / Driver version = 18.33.11.2 for Windows 10 for 7260

 

- Or https://downloadcenter.intel.com/download/27312 Intel® PROSet/Wireless Software and Drivers for IT Admins 20.10.2

 

 

Best regards,

 

Carlos A.
JCray1
Beginner
1,270 Views

Hello team,

Since the last message I have moved to a different country and tried connecting to a Netgear Orbi router and am having the same results. I've performed a clean install by 1) uninstalling Intel Pro Set software, 2) uninstalling device from device manager and ticking delete driver until I was back to the built in 2015 driver and 3) cleared the Temporary Files using cleanmgr.exe. I have installed the 20.10.2 driver which gave me the 18.33.13.4 according to Device Manager on my AC 7260 dated 29-Apr-2018. Almost immediately after installation and connection to the wireless AP I have the behaviour previously described where the system repeatedly tries to restart the adapter.

Am I still the only person who is unable to find a resolution, years later? Do you at Intel see any other AC 7260 customers with this issue?

J

VRuss
Novice
1,270 Views

Hello, I am unable to use my wireless connection using the Intel AC7265 It displays in device manager but does not work. I am using windows 10 64bit. The driver in device manager is 19.51.13.2 (Rev_61) I downloaded and installed the Intel proset wireless software ver 20.60.2.2 I rebooted and the device still does not work but it appears in device manager. I thought this was a plug and play device. I have read other reviews of this device and everyone of them says it is recognized immediately by win 10. Thanks in advance

idata
Community Manager
1,270 Views

Hello Timewarpone,

 

Thank you for contacting us, we are here to serve.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Regards,

 

Diego S.

 

VRuss
Novice
1,270 Views

Hello, thanks for responding. Here is the file you requested. I am also having a problem with SGX mainboard not letting me watch UHD HD content on my 4K monitor. Everything in my computer is HDCP ready. In order for me to watch UHD HD content I have to connect the monitor to my mainboard with the HDMI 2.0 cable in order to utilize the UHD 630 Graphics driver. According to the Cyberlink UHD HD Advisor the only thing left is the SGK Mainbord/CPU shows up RED. I downloaded and installed the Intel SGX SDK for windows Ver. 2.0.101.44299 and latest version of Intel Management Engine Driver ver. 11.8.50.3477 They both show up in device manager. In my BIOS I have SGX Enabled with 128mb of Memory allocated to start-up. I have 16gb of system memory with an ASROCK Z370 mainboard and an Intel i3-8350k cpu. I was going over the details of the Management engine driver and my chipset and cpu are not on the support list. From I could find on the intel web site about the Management Engine is that it only supports up to Kaby lake processors. I have a Coffee Lake processor. Thanks for your help.

idata
Community Manager
1,270 Views

Hello Timewarpone,

 

Thank you for your response.

 

In this Case, based on the report that you sent to us, we noticed that you do not have the latest Intel® PROSet/Wireless Software and Drivers for Windows® 10.

 

Please perform a clean install of the latest drivers using the following guide:

 

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...

 

Here is the link for the latest drivers:

 

https://downloadcenter.intel.com/download/27989?v=t https://downloadcenter.intel.com/download/27989?v=t

 

Please update the drivers and let us know the outcome.

 

Regarding the issue related to Intel® Software Guard Extensions (Intel® SGX) that you are experiencing, please go ahead and open a new ticket (thread) so it can be handled as a graphic issue.

 

 

I hope this helps.

 

Regards,

 

Diego S.

 

VRuss
Novice
1,270 Views

Hello, your solution worked liked a charm. I now get wireless wifi from my router to my desktop computer. No more ethernet cable. Thanks a bunch.

Any suggestions about the second part of my request for help regarding SGX? Maybe you can lead me in the right direction to an appropriate thread in the forum? Thanks Again

idata
Community Manager
1,270 Views

Hello Timewarpone and jcray,

 

Thank you for your response.

 

Timewarpone: I am very glad to hear that the issue with your Intel(R) Dual Band Wireless-AC 7265 got fixed after the latest update. You can post your other issue in the graphics forum found here:

 

https://communities.intel.com/community/tech/graphics https://communities.intel.com/community/tech/graphics

 

 

jcray: In this case please perform a clean install of the latest drivers using the following guide:

 

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...

 

Here is the link for the latest drivers:

 

https://downloadcenter.intel.com/download/27989?v=t https://downloadcenter.intel.com/download/27989?v=t

 

We have not received at the moment any other issue with an AC 7260 card, however it uses the same driver as the AC7265, so it must work for both. (unless you are facing a hardware issue.)

 

Please update the drivers and let us know the outcome.

 

I hope this helps.

 

Regards,

 

 

Diego S.

 

JCray1
Beginner
1,270 Views

Thank you Diego but I've done the clean install with the latest driver and have the same result. Any other suggestions? I had no trouble with a 2wire DSL modem for an entire week which should mean the hardware is good.

idata
Community Manager
1,270 Views

Hello jcray,

 

 

We will do further research about this issue. We will get back to you soon.

 

 

Wanner G.
idata
Community Manager
1,270 Views

Hello jcray,

 

Thank you for your patience.

 

In order to assist you, please go ahead and uninstall all the current drivers (even if you already have the latest ones) and install them again by following the instructions on this link:

 

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...

 

Here is the link for the latest drivers:

 

https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

 

As well you may want to try our Recommend advanced settings available at:

 

https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-i-o/wireless-networki...

 

If none of these steps work, please go ahead and start your PC in safe mode (with Networking) following these instructions and then monitor the results:

 

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

As well, please access your router and make sure that you do not have any QoS (quality of service) active on it.

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

VRuss
Novice
1,270 Views

Hello, last evening I did a complete fresh install of Windows 10 64bit. I removed the graphics card as you suggested. Connected the 4K monitor to the mainboard with the HDMI cable. I left the bios settings unchanged with SGX enabled and 128MB of ram allocated to start-up. I changed the boot sequence to read from the DVD. I formatted the boot drive and installed the OS onto this drive. Next I installed the SGX SDK driver then the Intel Management Engine driver then the Intel UHD 630 Graphics driver for my OS. Next I installed the LAN driver and turned on my internet then installed the Cyberlink UHD Blu-Ray Advisor. When I ran the advisor everything came up green. (To my surprise) I was able to watch a 4K movie (Game of Thrones) on my 4K monitor for the very first time. WOW. I guess something wasn't working right because now everything is working fine.

idata
Community Manager
540 Views

Hello Timewarpone

 

Thank you for your response.

 

I have sent you a private message, please check you Inbox.

 

Regards,

 

Diego S.

 

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