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NBM
Beginner
62 Views

Intel® Dual Band Wireless-AC 7265

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I have an Internet connection of 300 Mbps but, although the specifications for Intel® Dual Band Wireless-AC 7265 establish that it should support up to 867 Mbps, the actual download speed only achieves a maximum of 166.6 Mbps.

The following is the driver information reported by Intel Driver & Support Assistant:

  • Driver Details          Up to date
  • Provider                   Intel
  • Version                    19.51.33.1
  • Date                         12/10/2020
  • Device Details
  • Manufacturer         Intel Corporation
  • Availability             Running at full power
  • Status                     This device is working properly.
  • Installed                 True
  • MAC Address        C8:21:58:DE:57:88
  • Service Name       Netwtw04
  • Device Id                    PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_59\4&5178564&0&00E4
  • Revision                59 (REV D)

Connecting the Internet modem to the PC thru a cable shows a download speed in excess of 300 Mbps.

Is there any known driver's issue or defect that might be causing the behavior described above?

Thanks a lot in advance for your cooperation with this problem.

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1 Solution
NBM
Beginner
37 Views

Hi Andrew,

First of all, I want to thank you very much for your prompt response to my inquiry.
Fortunately, the issue was solved by yesterday afternoon. The router of the Internet's provider was misconfigured, and therefore was not allowing a transfer speed over 166.6 Mbps. Intel's wireless adapter was always working just fine.
Now the connection is working at a transfer speed in excess of 300 Mbps.
FYI, I run Intel's SSU application and its detailed output is attached.
Again, thanks a lot and best regards,
Norberto
 

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3 Replies
AndrewG_Intel
Moderator
44 Views

Hello @NBM

Thank you for posting on the Intel® communities.

In order to review this behavior, could you please provide us with the following information?


1- Is the Intel® Dual Band Wireless-AC 7265 the original wireless adapter that came pre-installed in your system or did you integrate/install it on the computer? Is this a new system?

2- Were you able to have your wireless connection in a normal/expected performance before? Or is the behavior happening since the very first day that you have the computer?

2- If this worked fine before, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?

3- Is this happening with both Wireless bands? (2.4GHz and 5GHz?)

4- Please provide the Router / Access point brand, model, and firmware version:

5- Have you tried a different router or Access point for testing purposes? Have you rebooted your access point, router, modem? Please provide details.


6- How are you monitoring the speed is limited to 166 Mbps? Please provide details and screenshots if possible.

Is this behavior happening on the Internet (when browsing the web) and/or the LAN (your local network, for instance, transferring data to another device in your network)?


7- How far are you from the Router? Are there objects or walls that may be blocking the signal?

8- Have you checked if this behavior happens testing only the computer and the router? (no other wireless devices connected to the wireless network during this test).


9- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.
  • To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


NBM
Beginner
38 Views

Hi Andrew,

First of all, I want to thank you very much for your prompt response to my inquiry.
Fortunately, the issue was solved by yesterday afternoon. The router of the Internet's provider was misconfigured, and therefore was not allowing a transfer speed over 166.6 Mbps. Intel's wireless adapter was always working just fine.
Now the connection is working at a transfer speed in excess of 300 Mbps.
FYI, I run Intel's SSU application and its detailed output is attached.
Again, thanks a lot and best regards,
Norberto
 

View solution in original post

AndrewG_Intel
Moderator
31 Views

Hello NBM


Thank you very much for your response. We are very glad to know that the issue has been resolved and thank you for taking the time to share your feedback about the root cause of the issue. Hopefully, it may help other community peers having similar behavior.

We took a look into the Intel® SSU report and everything seems fine, Wireless driver and operating systems are up to date.

Having said that and since the connection is working now as expected, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored. It has been a pleasure to assist you.


Best regards,

Andrew G.

Intel Customer Support Technician


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