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TMati
Beginner
1,054 Views

Intel Dual Band Wireless N 7260, Windows 7 pro, 64 bit. WiFi works but Bluetooth stopped working & devices disappeared. Please help.

Recently I noticed that my Bluetooth devices disappeared from the Bluetooth Devices page in the Control Panel. I uninstalled the software and drivers, reinstalled them, even tried older versions and still get the same result. The Bluetooth is turned on in BIOS, all services are started and running and it appears in the Device Manager as Intel Wireless Bluetooth. I try to "Add a Device" and it just won't pair with anything. WiFi works fine though so I am very confused. Any thoughts? I am running Windows 7 Pro 64 bit OS on a Dell 9020 AIO (mid 2013). Thanks in advance!

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5 Replies
Jose_H_Intel1
Employee
151 Views

You may try running sfc /scannow in CMD or Windows* System Restore.

TMati
Beginner
151 Views

I ran sfc/scannow. Windows Resource Protection did not find any integrity violations.

 

I cannot perform a System Restore because the Restore Points do not go back that far in time to when the Bluetooth was working properly.

Any other suggestions, please?

Jose_H_Intel1
Employee
151 Views

TMati
Beginner
151 Views

I tried this HotFix before and unfortunately it wouldn't work. I get a message, "The update is not applicable to your computer" although it is applicable.

I also attempted the same HotFix for all three different platforms just to try them but they wouldn't work either and I receive the same message.

jbenavides
Honored Contributor II
151 Views

Hello TeeJayEm,

Have you tried updating or reinstalling your Bluetooth and Wireless network drivers?

You might want to download the current versions from Dell, then do a clean install of the drivers in your PC.

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