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Intel Killer Wireless 1535 adapter won't start in Windows 11

LemonPeeler
Beginner
2,918 Views

We are using a factory installed Killer Wireless-n/a/ac 1535 Wireless Network Adapter in a Dell XPS 8930 running Windows 11.  The adapter is NOT working, and the Windows Device Manger shows the following error in the property status box on 3 lines:

"This device cannot start. (Code 10)"

"(Operation Failed)"

"The requested operation was unsuccessful"

 

We cannot find any troubleshooting information or repair utilities for this adapter on the Intel website.  Furthermore, Windows is not showing the WiFi option in Windows Settings, including the options to turn the WiFi ON/OFF - presumably because the driver is not loading?

We have uninstalled the driver and allowed the system to reinstall the driver on restart, but without any success in correcting the problem.  Additionally, we don't find any utilities for addressing this issue in the Killer Intelligence Center utility.

The adapter used to work fine, and we are not sure if the problem coincided with the Windows 11 installation or not.  Moreover, we have this same adapter in the same model computer in another location running Windows 11 and it seems to be working fine.  We would appreciate any suggestions for troubleshooting and resolving this issue.

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2 Replies
DeividA_Intel
Employee
2,891 Views

Hello LemonPeeler,  


  

Based on your report, I have noticed that your product is a Legacy product and this product is being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. 


I recommend you to check this situation with the manufacturer of your unit for driver and firmware since Intel does not develop, store or provide these drivers. 


  

Please keep in mind that this thread will no longer be monitored by Intel.  


  

Regards,   

Deivid A.  

Intel Customer Support Technician  


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LemonPeeler
Beginner
2,861 Views

Thank you for your reply.  Our disappointment lies in the fact that we purchased a high-end Dell product and 2.5 years later there is no support for the Intel components they have used in a premier product.  We understand Intel's need to discontinue live support for some legacy products, but don't understand the lack of archived documents such as product description, specifications, FAQs, knowledgebase articles, and troubleshooting documents produced during the life of the product.  At very least, Intel could provide customers with links to the archived documents developed for the product.  We hope Intel will consider providing this service to loyal customers in the fututre.

 

Thank you again for your assistance.

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