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Intel PROSet Crashing PC

SDode1
Beginner
879 Views

I have an HP laptop with the Intel 7265 Wifi Adapter with the latest driver. I also had PROSet Wireless installed. For a while, my PC has been crashing often after the monitor automatically shuts down due to inactivity. I have tracked down the cause to the PROSet Wireless app. I uninstalled it and my PC works great now.

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4 Replies
SDode1
Beginner
804 Views

Nevermind...it crashed again

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AdrianM_Intel
Employee
804 Views

Hello SDode1,

 

Thank you for posting on the Intel® communities

 

Please run the following tool and attach the report generated. 

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

When did the behavior start? after updating the driver?

 

Regards,

 

Adrian M.

Intel Customer Support Technician

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AdrianM_Intel
Employee
804 Views

Hello SDode1,

 

Were you able to check the previous post? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

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SDode1
Beginner
804 Views

PROSet was not the problem. Thanks for the help, but it is no longer needed.

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