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SDode1
Beginner
151 Views

Intel PROSet Crashing PC

I have an HP laptop with the Intel 7265 Wifi Adapter with the latest driver. I also had PROSet Wireless installed. For a while, my PC has been crashing often after the monitor automatically shuts down due to inactivity. I have tracked down the cause to the PROSet Wireless app. I uninstalled it and my PC works great now.

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4 Replies
SDode1
Beginner
76 Views

Nevermind...it crashed again

AdrianM_Intel
Moderator
76 Views

Hello SDode1,

 

Thank you for posting on the Intel® communities

 

Please run the following tool and attach the report generated. 

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

When did the behavior start? after updating the driver?

 

Regards,

 

Adrian M.

Intel Customer Support Technician

AdrianM_Intel
Moderator
76 Views

Hello SDode1,

 

Were you able to check the previous post? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

SDode1
Beginner
76 Views

PROSet was not the problem. Thanks for the help, but it is no longer needed.

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