Intel PROSet Crashing PC

[SDode1]

I have an HP laptop with the Intel 7265 Wifi Adapter with the latest driver. I also had PROSet Wireless installed. For a while, my PC has been crashing often after the monitor automatically shuts down due to inactivity. I have tracked down the cause to the PROSet Wireless app. I uninstalled it and my PC works great now.

[SDode1]

Nevermind...it crashed again

[AdrianM_Intel]

Hello SDode1,

Thank you for posting on the Intel® communities

Please run the following tool and attach the report generated. 

1. Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download link 
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

When did the behavior start? after updating the driver?

Regards,

Adrian M.

Intel Customer Support Technician

[AdrianM_Intel]

Hello SDode1,

Were you able to check the previous post? 

Regards,

Adrian M.

Intel Customer Support Technician

[SDode1]

PROSet was not the problem. Thanks for the help, but it is no longer needed.