Over the last month we've suddenly started getting BSODs on laptops while their asleep. After further testing and reviewing the error logs we've determined that it's related to the ProSet driver. The BSOD is affecting multiple makes (HP & Lenovo) and models. If we complete uninstall the software and drivers the bluescreens stop. If I install the latest v19.20.3 driver only the BSOD returns. There were no other updates (Windows or otherwise) applied when this issue started happening. Has anyone else encountered this issue?
Error After Reboot:
Here's a copy of the BSOD report:010517-28782-01.dmp1/5/2017 1:01:11 PMDRIVER_POWER_STATE_FAILURE0x0000009f00000000`00000003fffffa80`07bada10fffff800`00b9a3d8fffffa80`0fea73f0nwifi.sysnwifi.sys+50deNativeWiFi Miniport DriverMicrosoft® Windows® Operating SystemMicrosoft Corporation6.1.7600.16385 (win7_rtm.090713-1255)x64ntoskrnl.exe+70400C:\windows\Minidump\010517-28782-01.dmp81576011,144,7521/5/2017 1:15:53 PM
The BSOD issue stops if you remove the Intel ProSET Wireless software and drivers. We're using Kaspersky Endpoint Security 10 for the anti-virus on these computers. If we disable the Kaspersky AV protection then then bluescreen issue will once again stop (even if the drivers have been re-installed). So the issue looks like a combination of Kaspersky AV and Intel wireless drivers.
We understand that you're having some issues where your current antivirus is interacting negatively with the Intel® PROSet and causing these systems to crash and display a BSOD.
It is not uncommon for antivirus suites, VPN software, network monitoring software, and some screen sharing applications to modify your wireless drivers causing issues like the ones that you have been experiencing. Since the issue is being caused by your antivirus software and not our driver, the simplest solution would be to remove it and switch to a different software vendor. However, we can surely understand how that may be inconvenient for you. In order to avoid having to do this, in a best effort basis we can suggest the following steps:
If this does not help, please let us know. However, you may also need to engage the support team for your antivirus software.
FYI the issue was related to our version of Kaspersky Antivirus. I upgraded our laptops using Kaspersky Endpoint Security 10 for Windows from version 10.2.4.674 (V10 SP1 MR2) to version 10.2.5.3201 (V10 SP1 MR3). After installing the update and rebooting the computer the BSOD issue seems to have been resolved.
We're glad to hear that your problem was resolved, thank you for sharing the solution.
If any further assistance is required, please let us know.