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Intel(R) Wi-Fi 6 AX200 160MHz frequent apparently random crashing 0x80000000000000

SausageSam
Beginner
2,896 Views

I am getting frequent apparently random crashes and event Viewer is blaming Intel(R) Wi-Fi 6 AX200 160MHz.

Up to date drivers do not solve the problem.

Can this faulty device be fixed or replaced to prevent this problem in the future?  It is a part of the motherboard so I'd prefer not to buy a new motherboard.

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SausageSam
Beginner
2,869 Views

I think I have fixed the problem.
I downloaded the wifi driver.  Then uninstalled the driver.  I reinstalled the driver then rebooted.  That solved the issue.

There was another issue a Error 10016 and I followed the steps excluding the final step in this video then rebooted.  https://www.youtube.com/watch?v=1oNBd4jyz18

I have not had any more crashes today since rebooting.

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David_G_Intel
Moderator
2,850 Views

Hello SausageSam

 

Thank you for posting on the Intel️® communities. 

 

A couple of days have passed and we would like to know if the issue persists, or if you resolved that with the previous steps mentioned.  

 

Regards, 

David G 

Intel Customer Support Technician 

 

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David_G_Intel
Moderator
2,834 Views

Hello SausageSam


Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


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David_G_Intel
Moderator
2,817 Views

Hello SausageSam


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


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