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Intel(R) Wi-Fi 6 AX201 160MHz Hardware Issue

rezonanze
Beginner
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Hello,

 

For the past month or so I've been having issues with my network. My wifi will randomly cut out, unable to connect.  In my event viewers, there's multiple error messages and I'm trying to determine if it's a network card issue or a motherboard issue. I have noticed that if I move my laptop too quickly, and a cord tugs a little, the wifi will shut off.

"Intel(R) Wi-Fi 6 AX201 160MHz : Has determined that the network adapter is not functioning properly."

"Miniport Intel(R) Wi-Fi 6 AX201 160MHz, {a3f31f1a-5bed-472c-961e-bf8eb63d20c0}, had event Fatal error: The miniport has detected an internal error"

"Intel(R) Wi-Fi 6 AX201 160MHz : Could not allocate the resources necessary for operation."

"ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x4), Please contact your system vendor for technical assistance."

"Intel(R) Wi-Fi 6 AX201 160MHz : Has encountered an internal error and has failed."

"6062 - Lso was triggered"

Among many other messages.

I have already:

- Uninstalled and reinstalled the latest driver

- Checked for other driver incompatibility

- Updated my BiOS

- Done a network reset

 

Thank you.

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VARADHARAJAN
Valued Contributor II
2,243 Views

@rezonanze 

 

Install the below driver, remove the existing driver before a new driver 

Intel PROSet/Wireless WiFi Software Version 23.80.0.7 WHQL (necacom.net)

 

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rezonanze
Beginner
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How do I remove the existing driver and install and .cab file?
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VARADHARAJAN
Valued Contributor II
2,193 Views

@rezonanze 

 

First  create  system restore point  for security purpose.

Download DriverStore Explorer software, extract it,  then execute it 

 

 

Youtube removing driver ownvideo 

https://www.youtube.com/watch?v=TgljjHnn37I&list=PLQhMF1BtjHImqcU2N6MB71wsipoV9FRm7

 

Download  .cab file, extract it  then install driver 

Youtube installation  ownvideo

https://www.youtube.com/watch?v=ThuR9XhZMf0&t=7s

 

 

 

 

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