Intel(R) Wi-Fi 6E AX211 160MHz Ubuntu 24.04 loading Driver fails with error -110

[Tismo]

Hi,

Recently my laptop (HP ZBook Fury 16 G10 Mobile) received an update of the firmware by HP (version 01.06.03 Rev.A).

After this update the driver for the WiFi fails to load and reports the following error:

$ sudo dmesg | grep iwlwifi
[  153.261680] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[  153.388943] iwlwifi 0000:00:14.3: CSR_RESET = 0x11
[  153.388949] iwlwifi 0000:00:14.3: Host monitor block 0x0 vector 0x0
[  153.388980] iwlwifi 0000:00:14.3:     value [iter 0]: 0x00000000
[  153.388983] iwlwifi 0000:00:14.3:     value [iter 1]: 0x00000000
[  153.389007] iwlwifi 0000:00:14.3:     value [iter 2]: 0x00000000
[  153.389011] iwlwifi 0000:00:14.3:     value [iter 3]: 0x00000000
[  153.389013] iwlwifi 0000:00:14.3:     value [iter 4]: 0x00000000
[  153.389016] iwlwifi 0000:00:14.3:     value [iter 5]: 0x00000000
[  153.389018] iwlwifi 0000:00:14.3:     value [iter 6]: 0x00000000
[  153.389020] iwlwifi 0000:00:14.3:     value [iter 7]: 0x00000000
[  153.389022] iwlwifi 0000:00:14.3:     value [iter 8]: 0x00000000
[  153.389024] iwlwifi 0000:00:14.3:     value [iter 9]: 0x00000000
[  153.389027] iwlwifi 0000:00:14.3:     value [iter 10]: 0x00000000
[  153.389029] iwlwifi 0000:00:14.3:     value [iter 11]: 0x00000000
[  153.389031] iwlwifi 0000:00:14.3:     value [iter 12]: 0x00000000
[  153.389033] iwlwifi 0000:00:14.3:     value [iter 13]: 0x00000000
[  153.389035] iwlwifi 0000:00:14.3:     value [iter 14]: 0x00000000
[  153.389036] iwlwifi 0000:00:14.3: Host monitor block 0x0 vector 0x1
[  153.389059] iwlwifi 0000:00:14.3:     value [iter 0]: 0x00000000
[  153.389061] iwlwifi 0000:00:14.3:     value [iter 1]: 0x00000000
[  153.389063] iwlwifi 0000:00:14.3:     value [iter 2]: 0x00000000
[  153.389065] iwlwifi 0000:00:14.3:     value [iter 3]: 0x00000000
[  153.389067] iwlwifi 0000:00:14.3:     value [iter 4]: 0x00000000
[  153.389070] iwlwifi 0000:00:14.3:     value [iter 5]: 0x00000000
[  153.389072] iwlwifi 0000:00:14.3:     value [iter 6]: 0x00000000
[  153.389074] iwlwifi 0000:00:14.3:     value [iter 7]: 0x00000000
[  153.389076] iwlwifi 0000:00:14.3:     value [iter 8]: 0x00000000
[  153.389078] iwlwifi 0000:00:14.3:     value [iter 9]: 0x00000000
[  153.389080] iwlwifi 0000:00:14.3:     value [iter 10]: 0x00000000
[  153.389082] iwlwifi 0000:00:14.3:     value [iter 11]: 0x00000000
[  153.389085] iwlwifi 0000:00:14.3:     value [iter 12]: 0x00000000
[  153.389087] iwlwifi 0000:00:14.3:     value [iter 13]: 0x00000000
[  153.389089] iwlwifi 0000:00:14.3:     value [iter 14]: 0x00000000
[  153.389090] iwlwifi 0000:00:14.3: Host monitor block 0x0 vector 0x6
[  153.389113] iwlwifi 0000:00:14.3:     value [iter 0]: 0x00000000
[  153.389115] iwlwifi 0000:00:14.3:     value [iter 1]: 0x00000000
[  153.389117] iwlwifi 0000:00:14.3:     value [iter 2]: 0x00000000
[  153.389119] iwlwifi 0000:00:14.3:     value [iter 3]: 0x00000000
[  153.389122] iwlwifi 0000:00:14.3:     value [iter 4]: 0x00000000
[  153.389124] iwlwifi 0000:00:14.3:     value [iter 5]: 0x00000000
[  153.389126] iwlwifi 0000:00:14.3:     value [iter 6]: 0x00000000
[  153.389128] iwlwifi 0000:00:14.3:     value [iter 7]: 0x00000000
[  153.389130] iwlwifi 0000:00:14.3:     value [iter 8]: 0x00000000
[  153.389133] iwlwifi 0000:00:14.3:     value [iter 9]: 0x00000000
[  153.389135] iwlwifi 0000:00:14.3:     value [iter 10]: 0x00000000
[  153.389137] iwlwifi 0000:00:14.3:     value [iter 11]: 0x00000000
[  153.389139] iwlwifi 0000:00:14.3:     value [iter 12]: 0x00000000
[  153.389142] iwlwifi 0000:00:14.3:     value [iter 13]: 0x00000000
[  153.389144] iwlwifi 0000:00:14.3:     value [iter 14]: 0x00000000
[  153.389145] iwlwifi 0000:00:14.3: Host monitor block 0x22 vector 0x0
[  153.389167] iwlwifi 0000:00:14.3:     value [iter 0]: 0x00000000
[  153.389196] iwlwifi: probe of 0000:00:14.3 failed with error -110

Can you help me to resolve this issue?

Some system information:

$ cat /etc/os-release 
PRETTY_NAME="Ubuntu 24.04.1 LTS"
NAME="Ubuntu"
VERSION_ID="24.04"
VERSION="24.04.1 LTS (Noble Numbat)"
VERSION_CODENAME=noble
ID=ubuntu
ID_LIKE=debian
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
UBUNTU_CODENAME=noble
LOGO=ubuntu-logo

$ sudo lspci -nnk | grep -A2 0280
00:14.3 Network controller [0280]: Intel Corporation Raptor Lake-S PCH CNVi WiFi [8086:7a70] (rev 11)
	Subsystem: Intel Corporation WiFi 6E AX211 160MHz [8086:0090]
	Kernel modules: iwlwifi

$ uname -r
6.8.0-45-generic

[Mike_Intel]

Hello Tismo,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchase this unit?
2. Was it working fine before?
3. Did you change any settings before the issue started?
4. Did you upgrade the Wireless card or this is embedded in this system?
5. Can you share link of the driver that you used?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Tismo]

Hi Michael,

1. The laptop was purchased at 2024-07-31
2. Yes it was and within Windows 11 it is still working properly (the laptop is a dual boot with windows 11 and Ubuntu)
3. No, changes to the settings, only a firmware upgrade was done and new drivers where installed on windows 11
4. A firmware upgrade was done and new drivers where installed on windows 11
5. https://ftp.hp.com/pub/softpaq/sp154001-154500/sp154263.exe (firmware update was done by windows itself in the update process but based upon the version I expected this to be the file used for it)
6. The following version of the iwlwifi module is used:

$ modinfo iwlwifi | grep version
srcversion:     2553DA4DACB6342A2AD9180
vermagic:       6.8.0-47-generic SMP preempt mod_unload modversions

In the meantime I also tried different distributions of linux to see whether they correctly loaded the iwlwifi module but they didn't. I tried the following:

• ubuntu-24.10-desktop-amd64
• Fedora-Workstation-Live-x86_64-40-1.14

Let me know if you need more information.

Best regards,

Tismo

[Wertun]

Same Issue here. Intel(R) Wi-Fi 6E AX211 on Dell Precision 7680 with Ubuntu 24.04 with the latest updates 

6.8.0-47-generic #47-Ubuntu

error: iwlwifi: probe of 0000:00:14.3 failed with error -110
Installed the firmware but failed 
https://www.intel.com/content/www/us/en/download/824804/intel-wireless-wi-fi-drivers-for-linux.html
I have dual boot. Windows 11 works with the wifi card. 

[Mike_Intel]

Hello Tismo,

Thank you for the update.

Let me gather these additional details about this one.

1. My question before is did you install this AX211 to this laptop or this is the embedded/onboard wireless controller?
2. Since it is working fine with Windows, that means that the wireless card is not faulty. Did you check with HP if the laptop is validated for Ubuntu?
3. Can you share the link of the driver that you installed?

If you have questions, please let us know. Thank you.

@Wertun

For us to further check your inquiry and configuration, please create a new thread. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Tismo]

Hi Michael,

1. The wireless controller is onboard of the laptop.
2. I didn't check this explicitly with HP, but I would expect it as they deliver a software package for it.
3. I didn't install a specific driver yet so the driver which is included in Ubuntu 24.04 is used.

Do you mean I need to open a support case for further investigation?

Let me know if you need more information.

Best regards,

Tismo

[Anonymous]

Hi all, here the same problem with Dell Latitude 5340 13" and 5440 14", Wifi working on Windows 11, using latest Ubuntu 24.04 and tested with 6.8.0-1014-oem and 6.8.0-47-generic with the same error, both laptops are certified for using with ubuntu. Please help!

uname -r
6.8.0-1014-oem

lspci -nnk | grep -A2 0280
0000:00:14.3 Network controller [0280]: Intel Corporation Raptor Lake PCH CNVi WiFi [8086:51f1] (rev 01)
Subsystem: Intel Corporation Wi-Fi 6E AX211 160MHz [8086:4090]
Kernel modules: iwlwifi

modinfo iwlwifi
filename: /lib/modules/6.8.0-1014-oem/ubuntu/iwlwifi/iwlwifi.ko.zst
version: iwlwifi-stack-public:master:11510:0106cce5
license: GPL
description: Intel(R) Wireless WiFi driver for Linux

dmesg | grep iwlwifi
.........
[ 18.222478] iwlwifi: probe of 0000:00:14.3 failed with error -110

[Mike_Intel]

Hello Tismo,

Thank you for the update.

The instruction to create a new thread is for the other user who posted that he is having the same issue so that we can gather the specific details of his system.

As for your system, let me check. You mentioned that HP has a software package for this system for Ubuntu, does it include a driver for you to install?

And also, Intel has a generic driver that you can try as well. Here is the link:

https://www.intel.com/content/www/us/en/download/824804/intel-wireless-wi-fi-drivers-for-linux.html

If you have questions, please let us know. Thank you.

@Anonymous

For us to further check your inquiry and configuration, please create a new thread. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Tismo,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Tismo,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Tismo]

Hello everybody whom might have the same issue,

I managed to get my wifi adapter working again in linux.

I took the following steps and that seem to have resolved it:

1. I switched off the Wifi adapter in the BIOS and reboot the laptop.
2. Turned off the laptop
3. Unplugged the power supply
4. Pressed the power button for a long time (the laptop lights up, but I kept pressing it, the light goes off again) after a while I released it
5. Waited
6. The laptop boots by itself and shows a screen which says firmware is being updated
7. It reboots and again shows a screen which says firmware is being updated
8. It reboots and boots linux
9. I reboot the laptop and switch on the Wifi adapter (and Bluetooth) again in the BIOS
10. When I boot into linux now the adapter works correctly

I guess I accidentally forced the Laptop to re-apply initial settings or reset settings.

This at least worked for my HP laptop with BIOS version 01.11.01 on it.

Look here for more information in case HP might have replied on another post of me here: https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/AX211-160MHz-Ubuntu-24-04-loading-Driver-fails-with-error/m-p/9604286/highlight/true#M57463 

Best regards,

Tismo