Intel(R) Wi-Fi 6E AX211 160MHz model does not connect to the 6 GHz band

[Arnulfo_Cruz]

On the Wi-Fi network, I have 27 CW9166I access points and 4 CW9178I access points with the 2.4, 5, and 6 GHz channels enabled. The firmware is MR 32.1.6, and the SSID is WPA3.

The laptops are HP ProBook 440 14-inch G9 Notebooks, running Windows 11 version 23H2. The BIOS is updated to the latest version: U85 Ver. 01.17.00. The Wi-Fi card is an Intel Wi-Fi 6E AX211 160MHz, with driver version 24.20.2.1 (11/02/2026).

Card configuration:

- Preferred band: 6 GHz

- Ultra High Band: Enabled

- This card does not have an option to modify power saving settings.

I have reviewed similar cases in MERAKI, INTEL, and HP, and they all coincide with updating to Windows 11, updating the BIOS, updating the card driver, and disabling power saving on the card (in this case, I don't have it enabled).

It does not connect to the 6 GHz band.

Command:

- netsh wlan show interface:

Interface on the system:

Name: Wi-Fi

Description: Intel(R) Wi-Fi 6E AX211 160MHz

GUID: 2ff6fd10-702f-4f3d-b8e8-3cd6be1d81ba

Address: 8c:e9:ee:53:90:3a

Interface type: Primary

Status: Connected

SSID: RH-DG_6GHz

BSSID: 6a:49:82:37:a6:70

Number of access points: 2

BSSID: 6a:49:b2:37:a6:70, Band: 6 GHz, Channel: 61

BSSID: 6a:49:b2:37:a6:73, Band: 6 GHz, Channel: 61

Network Type: Infrastructure

Radio Type: 802.11ax

Authentication: WPA3-Personal (H2E)

Encryption: CCMP

Connection Mode: Automatic Connection

Band: 5 GHz

Channel: 157

Receive Speed ​​(Mbps): 229

Transmit Speed ​​(Mbps): 287

Signal Strength: 87%

Profile: RH-DG_6GHz

We have other devices connected to the 6 GHz band. Only this Intel(R) Wi-Fi 6E AX211 160MHz model does not connect to the 6 GHz band.

[JedG_Intel]

Hello Arnulfo_Cruz,

Thank you for posting on Intel Community Forum.

Based on the information you shared, I can see you're experiencing a specific issue where your Intel Wi-Fi 6E AX211 160MHz card is not connecting to the 6 GHz band despite having 6 GHz access points available.

Please be informed that regulatory bodies in some countries prohibit using the 6 GHz band. It also may not be enabled on your platform by the system manufacturer. Intel recommends checking if your country's regulations allow the usage of the 6 GHz band and if the system manufacturer has enabled devices to support the 6 GHz band in your country.

For more information, you can check our public article here: How to Enable 6 GHz Band Using Intel® Wi-Fi 6E or Wi-Fi 7 Products

Please also share the additional information below for further investigation.

1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2. Are there any error when attempting to connect to 6 GHz?

3. Are you able to connect to 6GHz band previously?

4. How may systems are affected?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Arnulfo_Cruz]

I answer

1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Yes, it's the original.

2. Are there any error when attempting to connect to 6 GHz?

It doesn't show any errors

3. Are you able to connect to 6GHz band previously?

No

4. How may systems are affected?

We have 40 laptops

[JeanetteC_Intel]

Hello Arnulfo_Cruz,

Thank you for the detailed information regarding 6GHz connectivity requirements.

The use of the 6GHz band may be prohibited by regulatory bodies in your country or might not be enabled on your platform by the system manufacturer. Confirm this with your system manufacturer before following next steps:

Ensure all of the below requirements are met to be able to connect to 6 GHz channels:

• If a wireless card is manually installed, ensure that your system manufacturer has validated and approved its compatibility with 6 GHz.
• Wi-Fi 6 devices support 2.4 GHz and 5 GHz bands, and Wi-Fi 6E (or higher) devices support 2.4 GHz, 5 GHz, and 6 GHz bands.
• Wi-Fi 6 (or lower) devices do not support the 6 GHz band.
• Ensure the Wireless router and PC are equipped with Wi-Fi 6E or higher standards for building a 6 GHz connection.
• Use the latest Wi-Fi drivers for Intel Wireless adapters (version 22.70.0 or later.)
  • Current driver version is:
    • OEM: 23.160.0.4 Rev.A
    • Intel: 24.30.1.1
• Ensure you are using the latest version of Microsoft Windows *11 OS

Reference article:

Intel® Wi-Fi 6E AX210 Adapter Cannot Connect to a 6 GHz Band

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Marc-Elsen]

  - @Arnulfo_Cruz      What country are the CW9166I access points  located in ?

  M.

[Arnulfo_Cruz]

Mexico

[Marc-Elsen]

   - @Arnulfo_Cruz       The 9800 wireless controller for those access points
                                         needs at least software version  IOS XE 17.14.x   for 6Ghz support in Mexico.

  M.

[Arnulfo_Cruz]

The Access Points are managed on the Meraki web platform

[Marc-Elsen]

   - @Arnulfo_Cruz             I don't have any specific version info's for Meraki , but similar to the 9800 platform
                                               you will probably need recent firmware :
                                                       https://documentation.meraki.com/Platform_Management/Product_Information/Compatibility_and_Firmware/Firmware_Upgrades/Managing_Firmware_Upgrades

  M.

[Arnulfo_Cruz]

Hello, we have the latest version installed: MR 32.1.6

 

 

I also have the latest version of the card driver

[JeanetteC_Intel]

Hello Marc-Elsen,

Thank you for taking the time to share this information with your fellow community member. I sincerely appreciate your valuable input and contribution to the discussion.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JedG_Intel]

Hi Arnulfo_Cruz,

I'm checking to see if you were able to see the previous information that we shared. Please let us know if you need further assistance so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Arnulfo_Cruz,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[Arnulfo_Cruz]

Sorry for the delay in responding

[Marc-Elsen]

    - @Arnulfo_Cruz                               You could try the latest driver for the AX211   : 24.30.1
                                                                  https://downloadmirror.intel.com/915842/ReleaseNotes_WiFi_24.30.1.pdf

  M.